Putting people first. Baggage -- Role call -- Resistance and reinforcement -- Zoo -- Go, team! -- The law of the hammer -- Reality check -- Diversity range finder -- Good for us! -- A better phone list -- Guardian angel -- More honest online -- Chill -- Which mentor? -- Card deck problem identifier -- Human factors tally -- Team learning. Upside down training -- Plan-do-check-act for teams -- Valued leader -- It's not how much you know -- Letter bomb -- Inquiry skills -- Smoky billows -- Thinking about thinking -- Drafting the "dialogue Bill of Rights" -- Through the looking glass -- Upside and downside -- I own this business -- Diamonds are a team's best friend -- 360 degrees online -- Treasure hunt -- Toy box -- Daily walk on the Web -- Unleashing creativity. Temperature readout -- Step right up -- Biology -- Shop 'til you drop -- PTS syndrome -- Disturbing the peace -- "I have a dream" -- Crystal ball -- Expert system -- Play ball! -- Mindmapping -- Open up -- Oracle -- Hypertext hurdles -- Obstacle course -- If you were CIO -- Triple self-portrait -- Fishtank -- Tell me you love me.