Microsoft sourcebook for the help desk : techniques and tools for support organization design and management.
Title:
Microsoft sourcebook for the help desk : techniques and tools for support organization design and management.
Author:
Microsoft Corporation.
Edition:
Second edition.
Publication Information:
Redmond, Wash. : Microsoft Press, [1997]
©1997
Physical Description:
xiii, 477 pages : illustrations ; 23 cm ₊ 1 computer laser optical disc (4 3/4 in.)
General Note:
Includes index.
Language:
English
Added Corporate Author:
ISBN:
9781572315822
Format :
Book
