Cover image for The soul of the firm
The soul of the firm
Pollard, C. William.
Personal Author:
Publication Information:
[New York] : HarperBusiness ; Grand Rapids, Mich. : Zondervan Pub. House, [1996]

Physical Description:
176 pages ; 21 cm
General Note:
Includes index.
It all starts with the person -- More than a pair of hands -- Do not back away from the "D" word -- Harness the power of purpose -- The firm, the family, and the promises we make -- Why do people work, anyway? -- Does your customer have a face? -- Productivity as a virtue -- How structure can strangle the soul -- People innovate and improve as they participate and own results -- Empowerment comes from power -- Learning is everybody's business -- Servant leadership makes good things happen -- Build on the ordinary and expect the extraordinary.

Format :


Call Number
Material Type
Home Location
Item Holds
HD38 .P625 1996 Adult Non-Fiction Central Closed Stacks

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The chairman of the world's leading service company shares the secrets of success, explaining how, by creating a positive and nurturing environment for employees and customers, the firm has learned to celebrate profit, productivity, and diversity. $25,000 ad/promo. Tour.

Reviews 1

Library Journal Review

Total Quality Management (TQM) meets Christian leadership values in Pollard's account of the financial and spiritual success of the ServiceMaster Company, a firm that trades under major brand names like Terminix and TruGreen-Chemlawn. A former lawyer who is now the chair of ServiceMaster, Pollard recounts his experience in developing a company devoted to offering services to people as well as to making profits. Using the company slogan, Pollard sums up the intentions of the company regarding people and profits: "To honor God in all we do/To help people develop/To pursue excellence/ To grow profitably." This success story of a businessman who has found a way to combine the insights of Christianity with the doctrine of capitalism is for libraries where TQM books are popular. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Carlos H. CantuCharles W. Pollard III
Forewordp. 9
Acknowledgmentsp. 11
Introduction: It All Starts with the Personp. 13
Chapter 1 More Than a Pair of Handsp. 25
Chapter 2 Do Not Back Away from the "D" Wordp. 35
Chapter 3 Harness the Power of Purposep. 45
Chapter 4 The Firm, the Family, and the Promises We Makep. 61
Chapter 5 Why Do People Work, Anyway?p. 67
Chapter 6 Does Your Customer Have a Face?p. 71
Chapter 7 Productivity as a Virtuep. 79
Chapter 8 How Structure Can Strangle the Soulp. 85
Chapter 9 People Innovate and Improve as They Participate and Own Resultsp. 91
Chapter 10 Empowerment Comes from Powerp. 101
Chapter 11 Learning Is Everybody's Businessp. 113
Chapter 12 Servant Leadership Makes Good Things Happenp. 127
Chapter 13 Build on the Ordinary and Expect the Extraordinaryp. 147
Afterwordp. 159
Appendixp. 165
Indexp. 167