Internal support services : delivering excellence : a conference report
Title:
Internal support services : delivering excellence : a conference report
Author:
Miranda, Elizabeth J.
Publication Information:
New York, NY : Conference Board, [1996]
©1996
Physical Description:
41 pages : color illustrations ; 28 cm.
Summary:
This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.
General Note:
Cover title.
"Contains excerpts of speeches delivered at the Conference Board's Internal Support Services Conference held in New York City on June 28-29 and in San Diego on May 8-9, 1995"--P. [2].
Language:
English
Added Author:
Added Corporate Author:
Added Conference Author:
ISBN:
9780823705924
Format :
Book
