Cover image for The loyalty effect : the hidden force behind growth, profits, and lasting value
Title:
The loyalty effect : the hidden force behind growth, profits, and lasting value
Author:
Reichheld, Frederick F.
Personal Author:
Publication Information:
Boston, Mass. : Harvard Business School Press, [1996]

©1996
Physical Description:
xii, 323 pages : illustrations ; 24 cm
Language:
English
Added Author:
ISBN:
9780875844480
Format :
Book