In pursuit of quality : views from the leading edge : a conference report

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Title:

In pursuit of quality : views from the leading edge : a conference report

Author:

Grube, Lorri A.

Publication Information:

New York, N.Y. : Conference Board, [1995]

Physical Description:

45 pages : color illustrations ; 28 cm.

Series:

Report / The Conference Board ; no. 1132-95-CH

General Note:

Cover title.

"This report is based on excerpts of speeches given at The Conference Board's Quality Conference, held in New York City on March 21-22, 1995, and the Quality Conference in Europe, cosponsored by the European Foundation for Quality Management, held in Frankfurt on April 26-27, 1995."--P. 6.

Language:

English

Subject Term:

Total quality management.

Organizational learning.

Reengineering (Management)

Problem solving.

Corporate culture.

Customer services.

Consumer satisfaction.

Added Author:

Grube, Lorri A.