Customer service : a how-to-do-it manual for librarians
Title:
Customer service : a how-to-do-it manual for librarians
Author:
Walters, Suzanne.
Personal Author:
Publication Information:
New York : Neal-Schuman Publishers, [1994]
©1994
Physical Description:
iii, 115 pages : illustrations ; 28 cm.
Language:
English
Contents:
Why do we need good customer service? -- Examples of good customer service -- Customer service in a marketing framework -- Management philosophy and commitment -- Employee as a customer -- Staff training -- Problem solving and complaint management -- Reward and recognition: the key to employee motivation -- Market research -- Implementing your customer service program -- 52 ways to keep your customers for life.
Format :
Book