Cover image for Managing innovation : cases from the services industries
Title:
Managing innovation : cases from the services industries
Author:
Guile, Bruce R.
Publication Information:
Washington, D.C. : National Academy Press, 1988.
Physical Description:
vi, 211 pages : illustrations ; 23 cm.
General Note:
At head of title: National Academy of Engineering.

Includes material presented at a symposium entitled "Technology in Services: the Next Economy" held in Washington, D.C., Jan. 28-29, 1988, sponsored by the National Academy of Engineering.
Language:
English
Added Corporate Author:
ISBN:
9780309039260

9780309038911
Format :
Book

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HD9980.5 .M343 1988 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.