Cover image for De-escalate : how to calm an angry person in 90 seconds or less
De-escalate : how to calm an angry person in 90 seconds or less
Noll, Douglas, 1950- author.
First Atria Paperback/Beyond Words paperback edition.
Publication Information:
New York : Atria Paperback, 2017.

Physical Description:
xxvii, 228 pages : illustrations ; 22 cm
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"--
Foreword / by Brit Elders -- Introduction -- The secret revealed -- Affect labeling in action -- After restoring the calm, then what? -- Minimum coercion, maximum listening -- The art of core messaging -- Peacemaking in relationships -- Be an affect label leader -- The power of self-awareness -- A master skill for teachers -- How to be civil in an uncivil society -- Afterword.
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