Cover image for Human + machine : reimagining work in the age of AI
Human + machine : reimagining work in the age of AI
Daugherty, Paul R., author.
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Publication Information:
Boston, Massachusetts : Harvard Business Review Press, [2018]
Physical Description:
vi, 249 pages : illustrations ; 25 cm
Artificial intelligence (AI) is transforming how we work right now. Are you ready? In the past, robots were typically large pieces of machinery, sectioned off from human workers to perform precise, mechanical tasks on an assembly line. But now, bots and other AI technologies go far beyond this in augmenting human capabilities--not just robots on the factory floor of an auto plant, but algorithms in the back office of a healthcare insurer and chatbots interacting with retail customers. Unlike any software tool or service that's come before, artificial intelligence has the power to profoundly change the very nature of work itself--and this is happening in all kinds of enterprises and across all functions of the organization. There's a current and growing imperative: businesses that understand how to harness AI can surge ahead, while those who neglect it are in danger of being left behind. In Human + Machine, Accenture technology leaders H. James Wilson and Paul R. Daugherty vividly illustrate how AI is redefining work and the economy. At the core of this paradigm shift is the transformation of business processes--all the step-by-step tasks that take place within an organization, from operations to customer service to workers' own personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or completely reimagine them.--
What's our role in the age of Al? -- Imagining a future of humans + machines ... today -- 1. The self-aware factory floor: Al in production, supply chain, and distribution -- 2. Accounting for robots: Al in corporate functions -- 3. The ultimate innovation machine: Al in R&D and business innovation -- 4. Say hello to you new front-office bots: Al in customer service, sales, and marketing -- The missing middle: reimagining processes with Al -- 5. Rearing your algorithms right: three roles humans play in developing and deploying responsible Al -- 6. Super results from everyday people: three ways Al unleashes new levels of productivity -- 7. A leader's guide to reimagining process: five steps to getting started -- 8. Extending human + machine collaboration: eight new fusion skills for an Al workplace -- Conclusion -- Creating your future in the human + machine era.
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