Cover image for Incident management for operations
Title:
Incident management for operations
Author:
Schnepp, Rob, 1961- author.
Personal Author:
Edition:
First edition.
Publication Information:
Sebastopol, CA : O'Reilly, 2017.

©2017
Physical Description:
xii, 156 pages : illustrations ; 23 cm
Summary:
"Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.
General Note:
Includes index.
Language:
English
Contents:
Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR).
ISBN:
9781491917626
Format :
Book