Title:
Library security : better communication, safer facilities
Author:
Albrecht, Steve, 1963- , author.
Personal Author:
Publication Information:
Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Physical Description:
xv, 165 pages ; 23 cm
Summary:
Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level.
Language:
English
Contents:
The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S.
ISBN:
9780838913307
Format :
Book
