Cover image for Library security : better communication, safer facilities
Library security : better communication, safer facilities
Library security : better communication, safer facilities
Albrecht, Steve, 1963- , author.
Publication Information:
Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Physical Description:
xv, 165 pages ; 23 cm
Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level.
The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S.
Format :