Cover image for Communication skills for dummies
Communication skills for dummies
Communication skills for dummies
Kuhnke, Elizabeth, author.
Personal Author:
Publication Information:
Chichester, West Sussex England : John Wiley & Sons, ©2013.

Physical Description:
xii, 252 pages : illustrations ; 22 cm.
Overview: The key to perfecting your communication strategy. Great communication skills can make all the difference in your personal and professional life, and expert author Elizabeth Kuhnke shares with you her top tips for successful communication in any situation. Packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more, Communication Skills For Dummies is a comprehensive communication resource no professional should be without! Get ahead in the workplace. -- Use effective communication skills to secure that new job offer. -- Convince friends and family to support you on a new venture. -- Utilising a core of simple skills, Communication Skills For Dummies will help you shine-in no time!
General Note:
Includes index.
Introduction -- About this book -- Conventions used in this book -- What you're not to read -- Foolish assumptions -- How this book is organized -- Part 1: Honing Your communication Skills -- Part 2: Being Receptive To Others -- Part 3: Putting Your Mind And Body Into Your Message -- Part 4: Managing Communication Challenges -- Part 5: Communicating Across Distances -- Part 6: Part Of Tens -- Icons used in this book -- Where to go from here -- Part 1: Honing Your Communication Skills: -- Grasping the finer points of great communication: -- Using your whole body to communicate: -- Getting into the right frame of mind -- Putting your eyes and ears to work -- Communicating with clarity: -- Sending a clear message -- Providing positive feedback -- Giving constructive feedback -- Being clear about your goals, needs and preferences -- Distinguishing between personal and business conversations -- Displaying respect for other people: -- Behaving respectfully -- Listening with an open mind -- Connecting with different types of people -- Handling challenging communications -- Knowing what you want to achieve: -- Communicating with a clear intention: -- Declaring your needs and preferences -- Saying what you mean: -- Passive intentions -- Active intentions -- Active intentions in action -- Meaning what you say -- Presenting a compelling case: --Tapping into what matters to the other person -- Speaking with credibility -- Removing potential barriers to achieving your aims: -- Avoiding criticizing -- Letting go of moralizing -- Casting aside blame -- Valuing different communication styles: -- Developing your awareness of different communication styles: -- Communicating with the loud and proud or the meek and mild: -- Giving the introvert time to think -- Letting the extrovert take the stage -- Taking in the wide view or preferring detail: -- Picking up on the big picture -- Focusing on the fine detail -- Adapting your style for clear communication: -- Helping others to understand what you mean -- Seeing things from someone else's point of view -- Part 2: Being Receptive To Others: -- Listening actively for total understanding: -- Listening with the intention to understand: -- Lowering your barriers -- Letting go of judgment -- Turning off your opinions -- Paying attention to people's words and behaviours -- Hearing what people don't say -- Getting into the other person's mindset: -- Asking questions to check your understanding -- Paraphrasing for clarity -- Letting people know they've been heard: -- Being open to being corrected -- Going beneath what's been said -- Respecting people's feelings -- Establishing rapport for effective communication: -- Building trust and camaraderie -- Demonstrating curiosity -- Finding common points of interest -- Seeking similarities -- Making your assumptions clear -- Acknowledging the impact of your behaviour -- Engaging with empathy: -- Appealing to people's feelings -- Standing in other people's shoes: -- Accepting others' emotions -- Acknowledging people's experiences -- Creating alignment to build rapport: -- Establishing rapport in the workplace -- Matching and mirroring posture and energy -- Listening for understanding -- Pacing and leading to advance the conversation -- Part 3: Putting Your Mind And Body Into Your Message: -- Choosing the right attitude: -- Speaking from the I-position: -- Discovering the I-position -- Using I-statements -- Appreciating the power of your actions: -- Letting go of accusations -- Sending a message that resonates -- Connecting with commitment: -- Wanting to engage with other people -- Networking effectively -- Speaking with conviction -- Telling a compelling story -- Speaking with clarity: -- Illuminating your intention -- Supporting your breathing: -- Putting your posture into the picture -- Filling yourself with air -- Adding quality to your voice: -- Articulating to be understood: -- Unlocking your jaw -- Loosening your lips -- Moving your tongue -- Emphasizing your points: -- Pitching -- Pacing --Pausing -- Picking words that resonate: -- Adding gusto and passion -- Cutting through the clutter -- Bridging to stay on track -- Conveying messages through movements: -- Letting your body do the talking: -- Discovering the five silent emotional displays -- Brining your body into play: -- Responsive mode (open/forward) -- Reflective mode (open/back) -- Fugitive mode (closed/back) -- Combative mode (closed/forward) -- Putting your face into your message: -- Engaging with your eyes -- Moving your mouth -- Positioning your body for best effect --

Part 4: Managing Communication Challenges: -- Getting yourself out of sticky situations: -- Dealing with conflict: -- Seeking to understand other people: -- Asking questions to check your understanding -- Analyzing expectations -- Recognising different perspectives -- Taking practical action: -- Watching for emotional triggers -- Controlling the situation -- De-escalating the conflict -- Managing difficult behaviour: -- Treating people with respect: -- Showing that you care about people -- Recognizing people's value -- Focusing on behaviour -- Taking practical action: -- Concentrating on required outcomes -- Keeping your commitments -- Being open and honest -- Going for the win-win -- Sticking to the point -- Negotiating with finesse: -- Preparing to negotiate: the basics: -- Establishing our uniqueness -- Gaining commitment in principle -- Aiming high -- Setting out your stall: -- Letting the other side go first -- Listing all your requirements upfront -- Defining clear goals -- Staying focused during the process: -- Being prepared to trade concessions -- Keeping the big picture in mind -- Respecting the relationship -- Determining the consequences -- Knowing who holds the power -- Considering all solutions -- Summarizing and clarifying as you go -- Closing the deal -- Communicating across cultures: -- Respecting cultural differences: --Stereotyping and generalizing -- Developing awareness of different cultures -- Appreciating norms, values and beliefs -- Acknowledging customs and religious practices -- Being flexible -- Following the locals -- Understanding context: -- Spelling things out: low-context cultures -- Inferring, suggesting and implying: high-context cultures -- Avoiding the pitfalls -- Part 5: Communicating Across Distances: -- Communicating successfully through technology: -- Getting your email etiquette right: -- Appearing your best in emails -- Thinking of your reader -- Creating a distinctive and descriptive subject line -- Registering a professional-sounding address -- Keeping your formatting simple -- Watching for danger points -- Making the most of social media: -- Representing yourself on Facebook -- Twittering and tweeting -- Getting Linkedln -- Employing other forms of electronic communication: -- Working your way around the web -- Keeping in touch with texts -- Finding your voice through VoIP -- Communicating over the phone: -- Calling with confidence: -- Preparing in advance -- Managing the opening efficiently -- Getting to your point -- Speaking clearly -- Asking for what you want -- Dealing professionally with received calls: -- Picking up promptly -- Greeting callers cheerfully -- Offering to help -- Responding to callers' needs -- Putting people on hold -- Listening with care and enthusiasm: -- Putting a smile in your voice -- Confirming your understanding -- Closing the call -- Putting pen to paper for positive effect: -- Re-introducing the art of letter-writing: -- Keeping the recipient in mind -- Proofreading and revising before sending -- Getting your personal letters right: -- Composing a condolence letter -- Jotting an invitation -- Sending a thank-you note -- Crafting successful business correspondence: -- Keeping your letters concise -- Sticking to the point -- Jettisoning the jargon -- Writing specific official letters: -- Composing a letter of interest -- Creating a CV cover letter -- Resigning in writing -- Providing a reference letter -- Sending thanks for an interview -- Sending a letter of farewell -- Part 6: Part Of Tens: -- Ten top tips for speaking face to face: -- Minding your attitude -- Engaging with your eyes -- Speaking clearly -- Putting energy into your voice -- Positioning yourself for best effect -- Listening with willingness -- Letting go of negativity -- Feeding back what you hear -- Paying attention to body language -- Minding your tone of voice -- Ten essential tips for effective communication: -- Treating the other person with respect -- Knowing the preferred form of commination -- Thinking before you speak -- Talking less and listening more -- Asking questions to understand -- Minding your non-verbal behaviour -- Handling disagreements with diplomacy -- Opening yourself to new ideas -- Following through on promises -- Recognising what's going on beneath the surface -- Index.
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