The customer service revolution : overthrow conventional business, inspire employees, and change the world
Title:
The customer service revolution : overthrow conventional business, inspire employees, and change the world
Author:
DiJulius, John R., 1964- , author.
Personal Author:
Edition:
First edition.
Publication Information:
Austin, Texas : Greenleaf Book Group Press, [2015]
©2015
Physical Description:
188 pages : illustrations ; 21 cm
Language:
English
Contents:
What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.
ISBN:
9781626341296
Format :
Book
