Cover image for Changing the conversation : the 17 principles of conflict resolution
Title:
Changing the conversation : the 17 principles of conflict resolution
Author:
Caspersen, Dana, author.
Personal Author:
Publication Information:
New York, New York : Penguin Books, 2015.

©2014
Physical Description:
xvii, 247 pages ; 24 cm
Summary:
This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts.
General Note:
"A Joost Elffers book."
Language:
English
ISBN:
9780143126867
Format :
Book

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BF637.I48 C376 2015 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

The seventeen key principles for transforming conflict--in a beautiful package from the creator of The 48 Laws of Power

From Joost Elffers, the packaging genius behind the huge New York Times bestsellers The 48 Laws of Power , The 33 Strategies of War , and The Art of Seduction , comes this invaluable manual that teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes , this guide will be a go-to resource for resolving conflicts.


Author Notes

DANA CASPERSEN is an expert on conflict studies and mediation who has developed conflict workshops and public dialogue projects internationally. She is also an award-winning performing artist and lives in Germany and Vermont.

JOOST ELFFERS is the packager of The 48 Laws of Power as well as Optical Illusions , Play With Your Food , and Viking Studio's Secret Language series. He lives in New York City.


Reviews 1

Booklist Review

Conflict generally leads to endless cycles of attack, counterattack, and more conflict as we fail to get to the root of the underlying problems. Conflict mediator Caspersen offers 17 principles of conflict resolution in a highly graphic book that juxtaposes typical reactions and suggested alternatives that will ease tension and lead to resolution. The reader is encouraged to see conflict as a moment of opportunity. Instead of hearing an attack, which makes you ignore additional information that may be offered, listen for what is behind the words. Instead of acting on assumptions, test them. Instead of adopting a rigid stance, develop curiosity. Instead of ignoring the possibility of future conflict, expect and plan for future conflict, including a more productive response. Caspersen offers examples of conflict from arenas as varied as home, school, and work as well as exercises to help resolve frictions. The objective is to facilitate listening and speaking, acknowledge emotions, and look for ways forward out of conflict.--Bush, Vanessa Copyright 2010 Booklist


Table of Contents

Introductionp. xii
Anti-Principles & Principlesp. xviii
Facilitate Listening and Speakingp. xx
1 Don't hear attack. Listen for what is behind the wordsp. 9
2 Resist the urge to attack. Change the conversation from the insidep. 23
3 Talk to the other person's best selfp. 37
4 Differentiate needs, interests, and strategiesp. 49
5 Acknowledge emotions. See them as signalsp. 71
6 Differentiate between acknowledgment and agreementp. 91
7 When listening, avoid making suggestionsp. 105
8 Differentiate between evaluation and observationp. 117
9 Test your assumptions. Relinquish them if they prove to be falsep. 129
Change the Conversationp. 140
10 Develop curiosity in difficult situationsp. 145
11 Assume useful dialogue is possible, even when it seems unlikelyp. 155
12 If you are making things worse, stopp. 175
13 Figure out what's happening, not whose fault it isp. 187
Look for Ways Forwardp. 200
14 Acknowledge conflict. Talk to the right people about the real problemp. 205
15 Assume undiscovered options exist. Seek solutions people willingly supportp. 217
16 Be explicit about agreements. Be explicit when they changep. 227
17 Expect and plan for future conflictp. 239