Cover image for The art and science of communication : tools for effective communication in the workplace
Title:
The art and science of communication : tools for effective communication in the workplace
Author:
Perkins, P. S. (Pamela S.), 1959-
Publication Information:
Hoboken, N.J. : John Wiley & Sons, [2008]

©2008
Physical Description:
xxiii, 198 pages : illustrations ; 24 cm
Summary:
Product Description: The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective formula, this book offers a straightforward and easy to understand plan for a more successful career.
General Note:
Includes index.
Language:
English
Contents:
Step one: Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonverbal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational communication -- To group or not to group ... that is the question -- Jill's day -- I versus we: the cultural paradox -- Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group membership and facilitation -- Step five: Public communication -- The common denominator -- Moving beyond the fear! -- Communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Step seven: Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Culture and values that impact the workplace -- Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplace -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultural bridge through cultural competency -- Epilogue: New beginnings.
ISBN:
9780470247594
Format :
Book

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Summary

Summary

The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective formula, this book offers a straightforward and easy to understand plan for a more successful career.


Author Notes

P.S. Perkins is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines Personal Development and Diversity Works! , talk show host of InWORD OutWORD: Conversations About Communication , and a featured practitioner in the motivational film, Pass It On!


Table of Contents

Foreword
Introduction
Chapter 1 Intrapersonal Communication
Self-Sabotage or Self-fulfillment?
Discipline of the Mind
Dive into Your Life!
Where Did That Thought Come From?
Creating our Self (work) image
Growing up "Different"
Writing a New Script
Taking Ownership
Jill's Day
Waking Up to Your Day!
Conquering the first step
First things First!
Chapter 2 Nonverbal Communication
Jill's Day
Your Professional Appearance
Your Professional Voice
Actions Do Speak Louder than Words!
It's All About Time!
Keep Your Distance!
Sometimes When We Touch
Do You Smell Something?
Chapter 3 Interpersonal Communication
Five Keys to Positive, Healthy Work Relationships
Interpersonal Conflict
Supportive versus Defensive Communication
Chapter 4 Small Group and Organizational Communication
To Group or not to Group...that is the question
Jill's Day
I versus We: The Cultural Paradox
Co-opetition Model of Advancement
Making Room for the Group Reality
Leadership Communication
Constructive Conflict
The Communication Climate
Small Group Membership and Facilitation
Chapter 5 Public Communication
The Common Denominator
Moving Beyond the Fear!
Ridding Yourself of Communication Apprehension
Confidence and Composure
Your Language
Don't Make Excuses
Your Public Presentational Style
You and Your Audience
The Art of Impromptu Conversational Speaking
Chapter 6 Mass Communication
Influencing the Masses
Persuasion is about Perspective
Are You a Walking Billboard? Television Habits
Persuasion and the World of Work
Jill's Day
Using Persuasion as a Tool of Influence
As Simple as One, Two, Three
Persuasive Messages and You
Chapter 7 Intercultural Communication
We CAN all get along! What Makes Us Unique
We are ALL Prejudiced! Understanding Perception
Who Are We? Nonverbal Communication is Cultural! Global Community
Who Are We? "Other" in the Workplace
Jill's Day
What's the Solution to Inclusive Workplace Diversity?
Epilogue
Index