Empowered : unleash your employees, energize your customers, transform your business
Title:
Empowered : unleash your employees, energize your customers, transform your business
Author:
Bernoff, Josh.
Personal Author:
Publication Information:
Boston, Mass. : Harvard Business Press, [2010]
©2010
Physical Description:
viii, 252 pages : illustrations ; 25 cm
Language:
English
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered.
Added Author:
ISBN:
9781422155639
Format :
Book
