Making this book work for you -- Diversity then and now : changes and trends -- Diversity : what it is in a complex world -- Dealing with diversity in a global context -- Increasing cultural competence -- Learning the cultural etiquette of communication -- Managing stereotypes and prejudice in the workplace -- Building multicultural work teams -- Performance evaluation in a diverse organization -- Creating an inclusive culture that leverages the strength and power of diversity -- Diversity and inclusion as an organization development intervention : culture change that works -- Conducting a diversity audit : taking an organizational snapshot -- Recruiting and hiring a diverse workforce -- Promoting, coaching, and career development to engage the talent of everyone -- Evaluation and measurement : tracking the effects of diversity initiatives -- Corporate social responsibility, sustainability, and diversity : a strategic partnership -- Diversity and inclusion means more than equal employment opportunity -- Making diversity work : summing it up.