Cover image for Managing hotels effectively : lessons from outstanding general managers
Title:
Managing hotels effectively : lessons from outstanding general managers
Author:
Nebel, Eddystone C.
Personal Author:
Publication Information:
New York, N.Y. : Van Nostrand Reinhold, [1991]

©1991
Physical Description:
xxviii, 436 pages : illustrations ; 25 cm
Language:
English
Contents:
The environment of the hotel business -- Service, people, & profits in the hotel business -- An overview of strategic planning -- Planning in hotels -- Hotel organization -- Coordinating the activites of a hotel -- Hotel staffing -- Motivation -- Communication in hotels -- Leading people -- Leading organizations -- An overview of controlling hotel operations -- Controlling results: hotel revenues & costs -- Control: getting employees to do things right & to do the right things -- The GMs' background & personal characteristics -- The day-to-day activities of outstanding hotel managers.
ISBN:
9780442238148
Format :
Book