pt. 1. The Oz principle: getting results through accountability -- Off to see the wizard: searching for greater accountability in business -- The yellow brick road: getting stuck in the victim cycle -- There's no place like home: focusing on results -- pt. 2. The power of individual accountability: moving yourself Above The Line -- The lion: mustering the courage to See It -- The tin woodsman: finding the heart to Own It -- The scarecrow: obtaining the wisdom to Solve It -- Dorothy: exercising the means to Do It -- pt. 3. Results through collective accountability: helping your organization perform Above The Line -- The good witch Glenda: mastering Above The Line leadership -- The Emerald City and beyond: getting your entire organization Above The Line -- Somewhere over the rainbow: applying Oz principles to the toughest issues in business today.