Cover image for The cost of bad behavior : how incivility is damaging your business and what to do about it
Title:
The cost of bad behavior : how incivility is damaging your business and what to do about it
Author:
Pearson, Christine M.
Personal Author:
Publication Information:
New York : Portfolio, [2009]

©2009
Physical Description:
xiv, 224 pages: 24 cm
Language:
English
Contents:
What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? a case study -- The roots of workplace incivility -- What a waste! how incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! how five organizations have set the course -- Top 10 things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?.
ISBN:
9781591842613
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Item Holds
Searching...
BJ1533.C9 P43 2009 Adult Non-Fiction Open Shelf
Searching...

On Order

Summary

Summary