PART ONE: WHAT IS BUSINESS STATISTICS: Statistics for business -- What is statistics? -- What is probability? -- Exam for Part One -- PART TWO: PREPARING A STATISTICAL REPORT: What is a statistical study? -- Planning a statistical study -- Getting the data -- Statistics without numbers: graphs and charts -- Common statistical measures -- A difference that makes a difference; When do statistics mean something? -- Reporting the results -- Exam for part two -- PART THREE: STATISTICAL INFERENCE: BASIC PROCEDURES: Estimation: summarizing data about one variable -- Correlation and regression -- Group differences: analysis of variance (ANOVA) and designed experiments -- Nonparametric statistics -- Exam for part three -- PART FOUR: MAKING BUSINESS DECISIONS: Creating surveys -- Forecasting -- Quality management -- Appendix A: Basic math for statistics -- Appendix B: Answers to quizzes and exams -- Appendix C: Resources for learning.