Introduction: The value of employee engagement -- The first element: Knowing what's expected -- The second element: Materials and equipment -- The third element: The opportunity to do what I do best -- The fourth element: Recognition and praise -- The fifth element: Someone at work cares about me as a person -- The sixth element: Someone at work encourages my development -- The seventh element: My opinions seem to count -- The eighth element: A connection with the mission of the company -- The ninth element: Coworkers committed to doing quality work -- The tenth element: A best friend at work -- The eleventh element: Talking about progress -- The twelfth element: Opportunities to learn and grow -- An element unto itself: The problem of pay -- What great managers need -- A final note: The heart of great managing.