Cover image for Loyalty rules! : how today's leaders build lasting relationships
Title:
Loyalty rules! : how today's leaders build lasting relationships
Author:
Reichheld, Frederick F.
Personal Author:
Publication Information:
Boston : Harvard Business School Press, [2001]

©2001
Physical Description:
xiii, 213 pages : illustrations ; 24 cm
Language:
English
Contents:
Timeless principles -- Loyalty leadership: putting principles into practice -- Play to win/win: profiting at your partners' expense is a shortcut to a dead end -- Be picky: membership is a privilege -- Keep it simple: complexity is the enemy of speed and flexibility -- Reward the right results: worthy partners deserve worthy goals -- Listen hard, talk straight: long-term relationships require honest, two-way communication and learning -- Preach what you practice: actions often speak louder than words, but together they are unbeatable.
ISBN:
9781578512058
Format :
Book