Service management linking strategies, systems, and people to achieve customer satisfaction.
Title:
Service management linking strategies, systems, and people to achieve customer satisfaction.
Author:
Peterson, Kristine.
Publication Information:
Chicago, Ill. : Foundation of the American College of Healthcare Executives, [1988]
Physical Description:
1 audiocassette : 1 7/8 ips.
General Note:
Credits: Peterson.
Recorded on both sides.
Language:
English
Added Author:
Added Corporate Author:
Format :
Sound Cassette
Sound Recording