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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Title:
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Author:
Vavra, Terry G.
Personal Author:
Vavra, Terry G.
Publication Information:
Milwaukee, Wis. : ASQC Quality Press, [1997]

©1997
Physical Description:
xviii, 490 pages : illustrations ; 24 cm
Language:
English
Subject Term:
Consumer satisfaction -- Evaluation.
ISBN:
9780873894050
Format :
Book

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