The dynamics of service : reflections on the changing nature of customer/provider interactions
Title:
The dynamics of service : reflections on the changing nature of customer/provider interactions
Author:
Gutek, Barbara A.
Personal Author:
Edition:
First edition.
Publication Information:
San Francisco, Calif : Jossey-Bass, [1995]
©1995
Physical Description:
xxviii, 304 pages ; 24 cm
Language:
English
Subject Term:
ISBN:
9780787901011
Format :
Book
