Cover image for The Internet in the workplace : how new technology is transforming work
The Internet in the workplace : how new technology is transforming work
Wallace, Patricia M.
Personal Author:
Publication Information:
Cambridge ; New York : Cambridge University Press, [2004]

Physical Description:
xiii, 301 pages : illustrations ; 24 cm
The Internet transforms the workplace -- The netcentric technologies emerge -- Work, nonwork, and fuzzy lines between them -- Business communication -- Leadership in the Internet age -- Knowledge management -- Virtual teams and computer-supported cooperative work -- E-learning -- Workplace surveillance and privacy -- The changing context of employment -- The netcentric workplace : future trends.
Format :


Call Number
Material Type
Home Location
Item Holds
HF54.56 .W35 2004 Adult Non-Fiction Non-Fiction Area

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The capabilities offered by netcentric technologies might seem to eliminate the need for physical workplace altogether, but the workplace remains, partly because the virtual, and in fact, the physical appearance of a typical office looks about the same. Nevertheless, the psychological characteristics of the workplace have changed considerably. Workers, from the mail room clerk to the CEO, are learning new skills - to capitalize on the net's power, but avoid the egregious blunders that the net so dramatically amplifies. In The Internet in the Workplace, Wallace shows how netcentric technologies touch every kind of workplace, and explores the challenges and dilemmas they create.

Author Notes

Patricia Wallace, Johns Hopkins University

Reviews 1

Choice Review

Wallace (Center for Talented Youth, Johns Hopkins Univ.) introduces a broad range of topical areas and terminology associated with changes occurring in the workplace because of the expanding use of the Internet. Her book is a good introduction to the myriad new issues and reconfigured challenges arising from this new technology with respect to telecommuting, e-commerce, electronic communications, personal boundaries, career paths, leadership paradigms, customer relationships, employee rights, security of information and knowledge, continuing education, and preparation for more coming changes. Drawing on resources from academic and practitioner publications, Wallace provides footnoted references for readers interested in pursuing specific topics in more depth. Wallace, author of The Psychology of the Internet (1999), incorporates her background in information systems and psychology in framing and discussing issues in this new volume. ^BSumming Up: Recommended. General readers, undergraduate students, and professionals. N. J. Johnson Capella University

Table of Contents

Prefacep. xi
1. The Internet Transforms the Workplacep. 1
Internet in the Workplace: A Brief Tourp. 2
The Context of Change: The Evolving Netcentric Economyp. 6
Information Asymmetriesp. 7
Disintermediation along the Value Chainp. 11
The Disintermediated Fight Backp. 16
Extreme Disintermediation: The Case of Digital Productsp. 19
Business Models, Strategies, and Industry Competitionp. 20
The Workplace in the Middlep. 24
2. The Netcentric Technologies Emergep. 27
Waves of Technological Transformationp. 27
The Internet at the Core: Design Principlesp. 30
Technologies at the Edgep. 35
Security and Netcentric Technologiesp. 47
Swimming Inside the Netcentric Wavep. 51
3. Work, Nonwork, and Fuzzy Lines Between Themp. 53
Are We Working More?p. 55
Why Are Some People Working Longer Hours?p. 57
Netcentric Technologies and the Anytime/Anywhere Workplacep. 67
4. Business Communicationp. 78
From Sender to Recipient and Backp. 79
The Range of New Choicesp. 81
Describing the Communication Channelsp. 83
Attitudes about New Mediap. 88
Email: A Case Studyp. 89
Business Communication across Culturesp. 106
Instant Messages in the Workplacep. 109
Extending Netiquettep. 112
5. Leadership in the Internet Agep. 113
Leadership under the Microscopep. 114
Leadership Styles in the Internet Erap. 118
New Challenges for Internet-Age Leadersp. 120
Leaders of the Futurep. 133
6. Knowledge Managementp. 135
The Origins of Knowledge Managementp. 136
What Is Knowledge?p. 138
Creating Information and Explicit Knowledge for the Organization: Pre-Internetp. 141
Post-Internet Knowledge Managementp. 142
Knowledge Discovery and Data Miningp. 144
Knowledge Management Practices and Projectsp. 146
The Knowledge Management Hype Cyclep. 151
Social and Psychological Factors in Knowledge Managementp. 153
The Future of Knowledge Managementp. 155
7. Virtual Teams and Computer-Supported Cooperative Workp. 157
Technology Support for Teamworkp. 158
Expanding the Radius of Collaboration for Teamworkp. 159
The Context of Teamworkp. 162
Group Dynamics in Virtual Teamsp. 165
Group Dynamics for Problem Solving and Decision Makingp. 171
The Performance of Actual Virtual Teamsp. 178
What Will Make Virtual Teams More Effective?p. 181
Tomorrow's Virtual Teamsp. 189
8. E-Learningp. 191
E-Learning: A Virtual Tourp. 192
Defining the Termsp. 198
Advantages of E-Learning Programsp. 200
How Effective is E-Learning?p. 202
The Challenges of E-Learningp. 206
Is Less More?p. 213
9. Workplace Surveillance and Privacyp. 215
How Are Employees Being Monitored?p. 216
Why Monitor the Workplace?p. 222
Concerns about Productivityp. 226
Electronic Performance Monitoringp. 229
The Internet and Disinhibitionp. 233
Developing and Implementing Monitoring Programsp. 235
Workplace Privacy: An Oxymoron?p. 241
10. The Changing Context of Employmentp. 246
Employment Trends and Technologyp. 247
Changing Employee--Employer Relationshipsp. 252
Challenges in Managing New Employment Relationshipsp. 255
Changing Organizational Formsp. 258
The Volunteer Organizationp. 262
11. The Netcentric Workplace: Future Trendsp. 267
The Internet and Productivityp. 267
Transforming the Economy, Old and Newp. 269
Offices of the Futurep. 274
The Internet in the Workplace: A SWOT Analysisp. 281
A Social Dilemmap. 287
Extending the Spherep. 289
Indexp. 291