Cover image for Face it : recognizing and conquering the hidden fear that drives all conflict at work
Face it : recognizing and conquering the hidden fear that drives all conflict at work
Horn, Art, 1954-
Personal Author:
Publication Information:
New York : AMACOM, [2004]

Physical Description:
viii, 232 pages ; 24 cm
The people in your neighborhood: The worrier; The controller; The fake; The attention-seeker; The victim; The prisoner -- Hell is not just other people: The transcendence model; Here comes the judge; Our shaky foundations; How we judge -- Moving from fear to freedom: What's your operating strategy?; A case of disidentification; There goes the judge; A way of being; A better way.
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Call Number
Material Type
Home Location
Item Holds
HF5548.8 .H63 2004 Adult Non-Fiction Non-Fiction Area

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Worriers, controllers, attention-seekers, victims, fakes: these are all typical profiles of professionals who let different types of fear keep them from achieving professional success.And fear has an even more destructive effect: It is the root of conflict, which can undermine the productivity of teams and entire organizations. Face It identifies several basic behavioral profiles, and helps readers assess their own behaviors as well as those of coworkers. The book explains how the behaviors develop, and offers practical techniques for replacing fear and mistrust with mutual respect and rebuilding the sense of shared commitment to common goals.Like a session with a good personal coach, Face It will give readers new strength to face their fears, and help them work more productively as individuals and with colleagues. Conquering their demons will allow them to establish a pattern of improved performance, self-esteem, and personal freedom." "

Author Notes

Art Horn has been coaching executives for two decades. He is the president of HORN

Reviews 2

Publisher's Weekly Review

The primary reason people don't succeed at work is fear, according to Horn, an executive consultant and coach in Toronto. This fear creates different personalities, including worriers, control freaks, fakes, attention-seekers, victims and prisoners. Using examples from his own practice, Horn explains how to diagnose these profiles. He asks people what they're thinking as they continue to exhibit certain behavior, even if the particular demeanor is hurting them professionally. Often, the individuals recall something from their childhood that explains why they act in a certain way. Once people are aware of the reasons for their behavior, they can slowly begin to change. The author addresses individuals wanting to modify their behavior as well as people who interact with "problem types." As Horn explains, "If someone does not readily admit to the negative effects of their behavior, and you need the behavior to change, then don't go to the topic of motive. Stay on the topic of behavior." Horn's style is friendly and clear, and the real-life anecdotes and dialogues ably support the author's thesis. However, some readers may find the book slows down when Horn discusses his "transcendence model" and how to understand the needs of the "self." As a result, the book will most benefit readers who are already comfortable with psychological approaches to work situations. (July) (c) Copyright PWxyz, LLC. All rights reserved

Library Journal Review

Horn, an experienced executive coach, here advises those who are fearful in the workplace as well as their colleagues. He opens by listing six types of workplace personalities: the worrier, the controller, the fake, the attention-seeker, the victim, and the prisoner. He describes the traits of each, offering client case studies for clarification. At the end of each description is a section on how coworkers can cope with these personalities. Horn then describes "The Transcendence Model," which is aimed at helping people predict how they will respond in certain situations and how others will perceive them. He closes by addressing personal patterns of behavior, or "operating strategies," and ways that they can be changed. Horn's distinctive focus on the psychological reasons for certain workplace behaviors is especially useful. Recommended for all collections.-Stacey Marien, American Univ. Lib., Washington, DC (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Prefacep. vii
Introductionp. 1
Part I The People in Your Neighborhoodp. 9
Chapter 1 The Worrierp. 11
Chapter 2 The Controllerp. 28
Chapter 3 The Fakep. 45
Chapter 4 The Attention-Seekerp. 62
Chapter 5 The Victimp. 75
Chapter 6 The Prisonerp. 91
Part II Hell Is Not Just Other Peoplep. 105
Chapter 7 The Transcendence Modelp. 107
Chapter 8 Here Comes the Judgep. 120
Chapter 9 Our Shaky Foundationsp. 134
Chapter 10 How We Judgep. 144
Part III Moving from Fear to Freedomp. 157
Chapter 11 What's Your Operating Strategy?p. 159
Chapter 12 A Case of Disidentificationp. 171
Chapter 13 There Goes the Judgep. 188
Chapter 14 A Way of Beingp. 203
Chapter 15 A Better Wayp. 214
Bibliographyp. 226
Indexp. 228