How to take charge of your children without a battle : responsive listening -- The five steps of responsive listening -- How responsive listening keeps parents from being drawn into arguments -- How responsive listening makes children less argumentative and more cooperative -- How to use responsive listening to reverse a pattern of entrenched arguing -- How to practice responsive listening with young children -- How to practice responsive listening with school-age children -- How to practice responsive listening with adolescent children -- Responsive listening in the adolescent family -- How to use responsive listening when it isn't easy.