Cover image for Defining needs and managing performance of installation support contracts : perspectives from the commercial sector
Title:
Defining needs and managing performance of installation support contracts : perspectives from the commercial sector
Author:
Baldwin, Laura H., 1967-
Personal Author:
Publication Information:
Santa Monica, CA : RAND, [2004]

©2004
Physical Description:
xix, 56 pages ; 23 cm
General Note:
"MR-1812."
Language:
English
Reading Level:
1480 Lexile.
Added Author:
ISBN:
9780833034953
Format :
Book

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UG1123 .B33 2004 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

The authors examine whether and how well-respected commercial firms apply performance-based practices within their facilities and food services contracts. Communication between buyers and providers is critical; a small set of metrics is helpful for performance management; and incentives and a flexible contract can be of value.


Table of Contents

Prefacep. iii
Tablesp. ix
Summaryp. xi
Acknowledgmentsp. xvii
Acronymsp. xix
Chapter 1 Recent Policy Emphasis on Performance-Based Services Acquisition (pbsa)p. 1
Chapter 2 Gathering Information from Leading Commercial Buyers and Providers of Facilities and Food Servicesp. 5
Chapter 3 Research Findings on Services, Contract Types, and the Use of Performancebased Practicesp. 11
Chapter 4 Implications for the Air Forcep. 27
Appendix A Interview Protocolsp. 33
Appendix B Examples of Performance Metricsp. 37
Appendix C Reported Use of Performance-Based Practicesp. 43
Referencesp. 55