Cover image for The instant manager : more than 100 quick tips and techniques for great results
Title:
The instant manager : more than 100 quick tips and techniques for great results
Author:
Charney, Cyril.
Personal Author:
Edition:
Revised edition.
Publication Information:
New York : American Management Association, [2004]

©2004
Physical Description:
258 pages : illustrations ; 22 cm
General Note:
Previous ed. in LC under title: The manager's tool kit.

Includes index.
Language:
English
Contents:
Career management -- Career planning -- Changing careers -- What to do if you get fired -- Assertiveness -- Influencing people -- Influencing senior management -- Conflict between you and others -- Appreciating diversity -- Negotiating : power strategies -- Using win-win tactics -- Problem solving -- Personal goal setting -- Time management -- Avoiding time wasters -- Communicating upwards -- Communicating with associates -- Oral communication -- Crossing language barriers -- Reading body language -- Managing the grapevine -- Written communication -- E-mail -- The internet -- Report writing -- Speeches -- Presentations -- Using visual media in presentations -- Team building -- Teamwork -- Measuring team performance -- Commitment -- Team problem solving -- Creative problem solving -- Meetings -- Setting an agenda -- Keeping meetings short -- Problem behaviour in meetings -- Attending other people's meetings -- Leadership -- Decision making -- Change management -- Evaluating team readiness for change -- Overcoming resistance to change -- Listening -- Counselling -- Coaching -- Mentoring -- Delegating -- Motivating -- Encouraging creativity -- Empowering -- Providing recognition -- Giving feedback -- Handling conflict between associates -- Preventing conflict -- Health and safety -- Accidents -- Anger management -- Chemical abuse -- Stress -- Harassment -- Absenteeism -- Conducting an attitude survey -- Hiring interviews -- Orientation -- Training -- Workshops -- Performance appraisals -- Discipline interviews -- Termination interviews -- Exit interviews -- Unionization -- Working with your union -- Mission statements -- Customer service -- Productivity -- Project management -- Benchmarking -- Process improvement -- Group goal setting -- Strategic planning -- Outsourcing.
Electronic Access:
Table of contents http://www.loc.gov/catdir/toc/ecip0415/2004003416.html
ISBN:
9780814472132
Format :
Book

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Summary

Summary

" The Instant Manager has helped thousands of readers hone the skills and fundamental competencies critical to managerial success. Now in an expanded edition, the book reflects new business realities, giving experienced and novice managers alike the tools and information they need.

With much of the material presented in bulleted lists or as quick tips, the book provides instant access to practical advice on subjects such as:

* Teambuilding

* Leadership

* Performance improvement

* Conflict management

* Written and oral communication

* Creative problem-solving

* Goal-setting

* Decision-making

* Motivation

* Interviewing and hiring

* And many others

Read cover-to-cover as a primer or on the job as a daily problem-solver, The Instant Manager helps readers maximize team productivity, drive results, and take charge of their own careers."


Author Notes

Cy Charney is president of Charney and Associates, Inc., an organization and individual performace improvement consulting firm.


Table of Contents

Prefacep. xi
Part I Personal Growth
Gareer Managementp. 3
Career Planningp. 7
Changing Careersp. 10
What to Do if You Get Firedp. 15
Assertivenessp. 17
Influencing Peoplep. 20
Influencing Senior Managementp. 22
Conflict Between You and Othersp. 24
Appreciating Diversityp. 26
Negotiating--Power Strategiesp. 30
Using Win-Win Tacticsp. 32
Problem Solvingp. 35
Personal Goal Settingp. 37
Time Managementp. 39
Avoiding Time Wastersp. 42
Part II Communication
Communicating Upwardsp. 47
Communicating with Associatesp. 49
Oral Communicationp. 51
Crossing Language Barriersp. 53
Reading Body Languagep. 54
Managing the Grapevinep. 56
Written Communicationp. 58
E-mailp. 60
The Internetp. 63
Report Writingp. 65
Speechesp. 68
Presentationsp. 73
Using Visual Media in Presentationsp. 78
Part III Teamwork
Team Buildingp. 83
Teamworkp. 86
Measuring Team Performancep. 91
Commitmentp. 102
Team Problem Solvingp. 104
Creative Problem Solvingp. 107
Meetingsp. 109
Setting an Agendap. 112
Keeping Meetings Shortp. 114
Problem Behaviour in Meetingsp. 116
Attending Other People's Meetingsp. 119
Part IV Leadership
Leadershipp. 123
Decision Makingp. 125
Change Managementp. 128
Evaluating Team Readiness for Changep. 130
Overcoming Resistance to Changep. 131
Listeningp. 133
Counsellingp. 135
Coachingp. 138
Mentoringp. 140
Delegatingp. 143
Motivatingp. 146
Encouraging Creativityp. 149
Empoweringp. 151
Providing Recognitionp. 152
Giving Feedbackp. 154
Handling Conflict Between Associatesp. 157
Preventing Conflictp. 160
Part V Human Resource Management
Health and Safetyp. 163
Accidentsp. 165
Anger Managementp. 167
Chemical Abusep. 170
Stressp. 172
Harassmentp. 175
Absenteeismp. 177
Conducting an Attitude Surveyp. 179
Hiring Interviewsp. 183
Orientationp. 190
Trainingp. 193
Workshopsp. 196
Performance Appraisalsp. 200
Discipline Interviewsp. 204
Termination Interviewsp. 206
Exit Interviewsp. 209
Unionizationp. 212
Working with Your Unionp. 214
Part VI Performance Improvement
Mission Statementsp. 219
Customer Servicep. 222
Productivityp. 226
Project Managementp. 230
Benchmarkingp. 234
Process Improvementp. 238
Group Goal Settingp. 244
Strategic Planningp. 246
Outsourcingp. 253
Indexp. 257
About the Authorp. 259