Cover image for Stepping up to supervisor
Title:
Stepping up to supervisor
Author:
Haynes, Marion E.
Personal Author:
Edition:
Revised edition.
Publication Information:
Menlo Park, Calif. : Crisp Publications, [1991]

©1991
Physical Description:
viii, 178 pages : illustrations ; 22 cm
Language:
English
ISBN:
9781560521129
Format :
Book

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HF5549.12 .H39 1991 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

Like a mentor-on-call, this best-selling book brings a wealth of wisdom and information to the new supervisor. It's clearly organized into four logical parts that focus on the biggest concerns: understanding the basics of supervisory responsibilities, developing personal effectiveness, managing many personalities, and working with groups.


Table of Contents

Part I Introduction
Chapter 1 What's Different Now That You're Boss?
Chapter 2 How to Be an Effective Supervisor
Part II Being Personally Effective
Chapter 3 Establishing Your Authority
Chapter 4 Communicating for Understanding
Chapter 5 Asserting Yourself
Chapter 6 Dealing with Conflict
Chapter 7 Dealing with Stress
Chapter 8 Planning Projects and Activities
Chapter 9 Managing Your Time
Chapter 10 Observing the Rules
Part III Working with Individuals
Chapter 11 Working Through Others
Chapter 12 Providing Feedback
Chapter 13 Training Your Staff
Chapter 14 Evaluating Performance
Chapter 15 Reviewing Performance
Chapter 16 Handling Performance Improvement
Chapter 17 Handling Discipline
Chapter 18 Handling Terminations
Part IV Working With Groups
Chapter 19 Staffing Your Work Group
Chapter 20 Organizing Your Work Group
Chapter 21 Using the Talent in Your Group
Chapter 22 Making Decisions that Get Results
Chapter 23 Conducting Work-Group Meetings
Chapter 24 Improving Productivity
Chapter 25 Handling Group Member Complaints
Chapter 26 Building an Effective Team
Appendix: Planning for Growth and Development
Form 1 Assessment and Development of Supervisory Skills
Form 2 Action Planning for Work Group Improvement
Form 3 Career Planning Guide