Cover image for Innovative redesign and reorganization of library technical services : paths for the future and case studies
Innovative redesign and reorganization of library technical services : paths for the future and case studies
Eden, Bradford Lee.
Publication Information:
Westport, Conn. : Libraries Unlimited, [2004]

Physical Description:
xii, 480 pages : illustrations ; 24 cm
Added Author:
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Z688.5 .I56 2004 Adult Non-Fiction Non-Fiction Area

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In the changing modern-day library, the area of technical services has undergone radical redesign and reorganization not just once, but many times in the last thirty years. Shrinking budgets, new electronic formats, the advent of the Internet, and technological innovations have drastically changed the face of library technical services departments and presented new challenges, such as finding and hiring qualified catalogers; dealing with the exponentially expanding range of print and electronic formats; reorganizing workflows due to staff reductions; and trying to find answers for organizing and describing information in its many manifestations.

The first part of this book explores the future of technical services through surveys, research essays, and insightful opinion pieces. The second part focuses on redesign and reorganization efforts through a number of fascinating case studies. The majority of these case studies come from academic library technical services departments, highlighting efforts to meet and deal with challenges through a myriad of options. For anyone involved in the day-to-day supervision, management, and future of a library technical services department, this book will provide food for thought, as well as practical lessons.

Author Notes

Bradford Lee Eden, Ph.D., is Head, Web and Digitization Services, for the University of Nevada, Las Vegas Libraries
Martha Ann Bace is Head of the Catalog Department for the University of Alabama at Tuscaloosa Libraries
Susan B. Bailey is Division Leader of Bibliographic Gateway Services in the General Libraries of Emory University
Patricia S. Banach is Director of Library Services at Eastern Connecticut State University in Willimantic, Connecticut
Ruth A. Bogan is Head of Database and Catalog Portal Management Section at Rutgers University Libraries
Ann Branton is Head of Bibliographic Services for the University of Southern Mississippi Libraries
Karen J. Davis is Assistant Professor/Head of Monographic Cataloging and a Liaison Librarian at The University Library, Georgia State University
Constance Demetracopoulos is Librarian/Assistant Professor at The University Library, Georgia State University
Thomas A. Downing is Chief, Cataloging Branch, U.S. Government Printing Office
Nadine P. Ellero is Head of Intellectual Access at The Claude Moore Health Sciences Library at the University of Virginia
Magda El-Sherbini is Head of the Cataloging Department for the Ohio State University Libraries
Kathryn Etcheverria is acting Basque Studies Librarian at the University of Nevada, Reno
Jack D. Glazier, Dr., is currently on the faculty at Texas Woman's University in Denton, Texas
Rhonda R. Glazier is Head of Collection Management at Emporia State University, Emporia, Kansas
Shirley Hamlett is an original and authorities cataloger (Library Technical Assistant II) in the Cataloging Department of the North Carolina State University Libraries
Pamela Cline Howley is Catalog Librarian in the Bibliographic Control Services Division of Memorial University of Newfoundland's Queen Elizabeth II Library
Pat Lawton is Visiting Lecturer at the Graduate School of Library and Information Science (GSLIS), University of Illinois at Urbana-Champaign
Annette M. LeClair is Head of Technical Services at Schaffer Library, Union College, in Schenectady, New York
Karen M. Letarte is Assistant Head of Cataloging and Head of Database Development at North Carolina State University Libraries
Laurie Lopatin is Catalog Librarian at Hofstra University, Hempstead, New York. She has an MLS from Drexel University and a master's degree in information science from Long Island University
Cheryl Martin most recently served as Director of Bibliographic Services at McMaster University in Hamilton, Ontario
Daryle McEachern Maroney is Monographic Cataloger at The University Library, Georgia State University
Mary L. Mastraccio is Cataloging and Authorities Manager at Marcive, Inc.
Charles Pennell is Head of Cataloging at North Carolina State University Libraries
Andrea Rabbia is Technical Services Librarian at the H. Douglas Barclay Law Library of the Syracuse University College of Law
Karen M. Ramsay is Acquisitions Librarian and Head of the Monographic Acquisitions/Copy Cataloging (MACC) Unit at the University Libraries at the University of Rhode Island
Patricia Ratkovich is Monographic Cataloger in the Technical Services Department of the University of Alabama Libraries
Deborah Rose-Lefmann is Monographic Cataloger at Northwestern University Library
Vicki Toy Smith is Catalog Librarian at the University of Nevada, Reno
Elaine L. Westbrooks is Metadata Librarian at Cornell University

Reviews 1

Library Journal Review

This collection of essays and case studies examines how library technical services departments are dealing with current challenges such as staffing, downsizing, outsourcing, quality cataloging for less, and workflows. The theoretical articles examine the past, present, and future of technical services departments while the case studies focus on how 15 of them have redesigned and reorganized themselves to deal with these challenges. As contributor Mary L. Mastraccio states, "No library exists in a vacuum. Resources and needs change, and technical services must change to maintain a level of excellence in the services provided to the public and other public services librarians." This book provides both theoretical and practical information that will aid technical services librarians in adapting to the changes necessary in order for their departments to continue to exist in the 21st century. Recommended to all technical services librarians (academic and public) and LIS educators. Editor Eden is the head of web and digitization services, University of Nevada-Las Vegas Libraries, and author of Metadata and Its Application.-Susan E. Ketcham, Long Island Univ.-Southampton Coll. Lib., NY (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Laurie LopatinPat Lawton and Deborah Rose-LefmannVicki Toy Smith and Kathryn EtcheverriaPamela Cline HowleyMary L. MastraccioNadine P. ElleroRuth A. BoganAnn BrantonCheryl MartinAnnette M. LeClairRhonda R. Glazier and Dr. Jack D. GlazierKaren M. Letarte and Charles Pennell and Shirley HamlettSusan B. BaileyKaren M. RamsayMartha Ann Bace and Patricia RatkovichKaren Davis and Constance Demetracopoulos and Daryle McEachern MaroneyMagda El-SherbiniPatricia S. BanachAndrea RabbiaThomas A. DowningElaine L. Westbrooks
Introductionp. xi
Part 1 Theory
Chapter 1 Review of the Literature: Technical Services Redesign and Reorganizationp. 3
Academic Library Organization and Reorganizationp. 3
Changes and Trends in Technical Services in the 1990sp. 5
Technical Services Reorganizations in the 1990s: Case Studiesp. 11
Current and Future Issues in Technical Servicesp. 14
Conclusionp. 19
Referencesp. 19
Chapter 2 What Is Technical Services?: Perspectives from the Field and from LIS Educationp. 27
Technologyp. 28
A Conflict of Objectivesp. 29
Practitioners' Responses to Changes in LISp. 30
Educators' Perspectivesp. 34
Conclusionp. 36
Referencesp. 37
Chapter 3 Staffing Trends in Academic Library Technical Servicesp. 41
Literature Reviewp. 41
The Surveyp. 42
Resultsp. 43
Insights from the Follow-upp. 46
Conclusionsp. 47
Notep. 48
Referencesp. 48
Chapter 4 Change and Adaptation in the Technical Services of a Group of Mid-sized Academic Libraries: A 14-Year Overviewp. 53
The Context of the Studyp. 53
Technical Services Organizationp. 56
Changing Responsibilities of Librarians and Staffp. 65
Responses to the New Environmentp. 70
Conclusionp. 73
Referencesp. 74
Chapter 5 Quality Cataloging with Less: Alternative and Innovative Methodsp. 79
Technical Resourcesp. 80
Policies and Practicesp. 91
Staffp. 93
Workflowp. 99
Conclusionp. 100
Referencesp. 100
Chapter 6 The Name and Role of the Cataloger in the Twenty-First Centuryp. 119
Introductionp. 119
The Datap. 122
Data Description and Analysisp. 127
Comparison with Other Studiesp. 140
Conclusionp. 153
Notesp. 155
Referencesp. 155
Part 2 Case Studies
Chapter 7 Redesign of Database Management at Rutgers University Librariesp. 161
The Core Competency Modelp. 163
The Core Competency Model and Librariesp. 164
The Core Competency Model and DBMp. 166
Future Directionsp. 174
Referencesp. 176
Chapter 8 Successfully Merging Workflow and Personnel in Technical Services: A Management Perspectivep. 179
Institutional Profilep. 180
Bibliographic Servicesp. 184
Final Thoughts on Managementp. 195
Conclusionp. 196
Referencesp. 197
Chapter 9 Workflow Analysis as a Basis for Organizational Redesign at McMaster University Libraryp. 199
Planning of the Reorganizationp. 202
Workflow Analysisp. 204
Results of Workflow Analysisp. 206
Conclusionp. 210
Referencesp. 211
Chapter 10 Centering Technical Services: Developing a Vision for Change at Union Collegep. 247
Professional Staff Reorganization and Developmentp. 250
Support Staff Developmentp. 254
Space Planning and Designp. 256
Conclusionp. 261
Chapter 11 Merging Departments in a Small Academic Libraryp. 263
The Transitionp. 264
The Processp. 265
Staff Reactionsp. 268
Managementp. 270
Conclusionp. 272
Chapter 12 Creating Career Paths for Cataloging Support Staffp. 275
Statement of the Problemp. 276
Definitionsp. 277
Historical Perspectivesp. 278
Role Differentiationp. 280
Support Staff Within Cataloging Operationsp. 284
Toward Career Paths for Support Staff in Catalogingp. 293
Existing Career Ladder Programsp. 294
Career Ladders for Cataloging Support Staff: Models and Processesp. 296
Considerations for Establishing a Career Ladder Programp. 297
Conclusionp. 300
Referencesp. 301
Chapter 13 Navigating Toward the Future, Building on Our Strengths: Reorganization and Change at Emory University Librariesp. 307
Change as Operating Modelp. 309
Structural Progressionp. 310
CORC (Cooperative Online Resource Catalog) Pilot Projectp. 313
Next Steps: Reorganize or Reconceptualize?p. 315
Conclusionp. 318
Referencesp. 319
Chapter 14 Technological Change and Technical Services: A Case Study of a Mid-Sized Research Libraryp. 329
Technical Services 10 Years Agop. 330
A Decade of Changep. 331
Technical Services Todayp. 334
Future Plansp. 337
Referencesp. 338
Additional Readingsp. 339
Chapter 15 Personnel Turnover as Impetus for Changep. 343
Overview of Personnel Turnoversp. 344
The Problem of Retentionp. 346
The Search for a New Organizational Structurep. 347
Where We Are Nowp. 348
Conclusionp. 349
Referencesp. 349
Chapter 16 Shifting Duties and Responsibilities of Technical Services Staffp. 355
Chapter 17 Technical Services Between Reality and Illusion: Reorganization in Technical Services at the Ohio State University Libraries--Questions and Assessmentp. 379
Introductionp. 379
Literature Reviewp. 380
Technical Services in the Last 10 Yearsp. 383
Case Study at the OSUL Cataloging Department: Reorganization Revisitedp. 387
The Future of Technical Services: An Assessment Based on a Case Study at OSULp. 392
Conclusionp. 396
Notep. 397
Referencesp. 397
Chapter 18 Shuffling the Deck: Two Reorganizations at the University of Massachusetts Amherstp. 399
Notesp. 407
Chapter 19 Redesigning Technical Services in an Academic Law Libraryp. 411
Law Library Structurep. 412
"Cracks" in the Technical Services Systemp. 413
New Requests to "Add Value"p. 414
Reevaluationp. 415
Priorities in Practicep. 416
Management's Prioritiesp. 420
Common Priorities and Diagnosisp. 421
Impact of the New ILSp. 422
Linearizing Workflowp. 423
New Models for Technical Servicesp. 425
The Suffering Silentp. 429
Changes to Redesign Acquisitionsp. 430
Other Redesignsp. 432
Looking Back...p. 432
Chapter 20 National Cataloging and Indexing Program for United States Government Publications: Innovative Responses to Challenges Created by Online Publishingp. 435
The Challengesp. 435
The National Cataloging and Indexing Programp. 436
Cataloging and Indexing Program Objectivesp. 437
Cataloging Standards and the Dissemination of Bibliographic Recordsp. 437
Evolving Challengesp. 438
Past Organizational Responsesp. 438
Impact of the World Wide Webp. 439
Evolving Operational Initiativesp. 439
Evolving Resultsp. 440
GPO and OMB New Compact for Government Printing and the Future of the C&I Programp. 441
Do Internal GPO Initiatives Have Applications Elsewhere?p. 443
Notesp. 444
Chapter 21 A Vision for the Future: Cornell University's Geospatial Information Repository (CUGIR)p. 445
Literature Reviewp. 447
CUGIR Historyp. 448
CUGIR Datap. 449
CUGIR Metadatap. 450
CUGIR Metadata Managementp. 451
DC-RDF for OAI and the Semantic Webp. 455
Achieving Object Permanencep. 456
Building the CUGIR Metadata Framework: Skills and Costsp. 457
Outcomes of the CUGIR Metadata Frameworkp. 458
Conclusionp. 459
Notesp. 460
Referencesp. 461
Indexp. 465
About the Editor and Contributorsp. 477