Cover image for The practical library trainer
The practical library trainer
Massis, Bruce E.
Personal Author:
Publication Information:
Binghamton, NY : Haworth Information Press, 2004.
Physical Description:
xi, 122 pages ; 23 pages
Readying the library for a staff training program -- Recruitment and retention of library staff : can these issues benefit from a staff training program? -- Suggestions for a comprehensive training program for library staff -- The workplace as learning place -- Train the trainer : the in-house training opportunity -- The conference as a continuing education opportunity -- The ROI report and e-training -- Is the library continuing education program working? : evaluating the training program -- Library training : a future perspective -- Delivering blended learning to library staff in southeast Florida : a case study.

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Item Holds
Z668.5 .M37 2004 Adult Non-Fiction Central Closed Stacks

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Develop a library staff training program that really works!

To stay on top of the lightning-fast changes in the library field and provide your patrons with the best service possible, you need to establish and sustain an effective program for training your staff. The Practical Library Trainer examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administrator's perspective. Bruce E. Massis, author of The Practical Library Manager (Haworth), addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff. The book focuses on the integration of staff training as a blended activity instead of an intervention, quelling the notion of training as an "add-on" to existing staff duties.

The current information-rich environment provides your patrons with an abundance of resources to choose from for their research needs. But they can't do it alone-they need direction from a knowledgeable librarian who can recognize the pedigree, currency, and validity of licensed resources, particularly those available through electronic means. The Practical Library Trainer uses the goal of long-range customer service as a starting point, emphasizing the return on investment possibilities from blended training methods as a key to meeting your patrons' high expectations of service. The book also provides examples from outside the library community to demonstrate the importance of training on a non-library setting and looks at future training issues.

The Practical Library Trainer examines:
types of staff training (formal, informal, employer-provided, qualifying, skill improvement)
strategies for recruiting and retaining a staff
blended learning
in-house training
how to use professional conferences as continuing education opportunities
how to evaluate your training program
a sample of an "anywhere, anytime" education and training program
and much more! The Practical Library Trainer is an important resource for making sure your patrons get the most from your library--and your staff.