Low-wage America : an overview / Eileen Appelbaum, Annette Bernhardt, and Richard J. Murnane -- The coffee pot wars : unions and firm restructuring in the hotel industry / Annette Bernhardt, Laura Dresser, and Erin Hatton -- The effects of work restructuring on low-wage, low-skilled workers in U.S. hospitals / Eileen Appelbaum ... [et al.] -- Computer-based technological change and skill demands : reconciling the perspectives of economists and sociologists / David H. Autor, Frank Levy, and Richard J. Murnane -- "New technology" and its impact on the jobs of high school educated workers : a look deep inside three manufacturing industries / Ann P. Bartel, Casey Ichniowski, and Kathryn Shaw -- Plastic manufacturers : how competitive strategies and technology decision transformed jobs and increased pay disparity among rank-and-file workers / John W. Ballantine Jr. and Ronald F. Ferguson -- Too many cooks? : tracking internal labor market dynamics in food service with case studies and quantitative data / Julia Lane ... [et al.] -- How and when does management matter? : job quality and career opportunities for call center workers / Rosemary Batt, Larry W. Hunter, and Steffanie Wilk -- A temporary route to advancement? : the career opportunities for low-skilled workers in temporary employment / David Finegold, Alec Levenson, and Mark Van Buren -- The effects of temporary services and contracting out on low-skilled workers : evidence from auto suppliers, hospitals, and public schools / George A. Erickcek, Susan N. Houseman, and Arne L. Kalleberg -- The future of jobs in the hosiery industry / Rachel A. Willis, Rachel Connelly, and Deborah S. DeGraff -- When management strategies change : employee well-being at the auto supplier / Susan Helper and Morris M. Kleiner -- Managerial discretion, business strategy, and the quality of jobs : evidence from medium-sized manufacturing establishments in Central New York / Derek C. Jones, Takao Kato, and Adam Weinberg.