Cover image for Success at the enquiry desk : successful enquiry answering - every time
Title:
Success at the enquiry desk : successful enquiry answering - every time
Author:
Buckley Owen, Tim, 1948-
Personal Author:
Edition:
Fourth ed (revised ).
Publication Information:
London : Facet, [2003]

©2003
Physical Description:
xiii, 114 pages ; 22 cm.
General Note:
Previous ed.: published by: Library Association Publishing, 2000.
Language:
English
ISBN:
9781856044776
Format :
Book

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Z711 .O98 2003 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.