Cover image for Leadership secrets of the world's most successful CEOs
Leadership secrets of the world's most successful CEOs
Yaverbaum, Eric.
Personal Author:
Publication Information:
Chicago : Dearborn Trade Pub., [2004]

Physical Description:
xviii, 275 pages ; 24 cm
Format :


Call Number
Material Type
Home Location
Item Holds
HD57.7 .Y38 2004 Adult Non-Fiction Open Shelf

On Order



Who knows what it really takes to be an effective leader in today's business world? The most successful CEOs do. They are the men and women who run the top corporations in their industry or market niche. Leadership is such a vital skill that four out of ten US corporations now have some sort of formal leadership training programme in place. strategies, philosophies and tactics they use to help their organizations succeed. Each chapter features a top CEO who reveals his or her most powerful management technique. Among the companies featured are Domino's, Grumman, Staples and Xerox. Readers can then apply the principles that are most relevant to their daily business practices.

Author Notes

Eric Yaverbaum is president of Jericho Communications

Reviews 1

Publisher's Weekly Review

"[N]o one leader has all the answers," admits Yaverbaum, public relations expert and author of I'll Get Back to You and Public Relations for Dummies, but he bets that "if you combine the most brilliant ones, you'd have everything you need to lead your organization to success." Based on the now widely accepted theory that good leaders are not born but forged through experience, his latest book collects the leadership secrets of America's top executives through first-person interviews. Each edited interview is straightforward and brief, yet dives to the heart of what business strategies, philosophies and attitudes have worked best for these chiefs. Anecdotes and advice support such sage sound bites as "If you treat your employees well, they will take care of your customers and your business," by AFLAC CEO Daniel P. Amos. For example, by valuing employees' ideas, providing day-care facilities for working parents and financial incentives like profit sharing, Amos says, AFLAC has improved productivity and customer care. Meanwhile, Sy Sternberg, chairman and CEO of New York Life, warns to keep strategic thinking "in house": consultants may help test and focus innovative ideas, "but you can't let those tools serve as a proxy for leadership." The book does not attempt to hold readers' hands in a step-by-step guide to implementing this advice. However, with a potential leadership crisis at hand, brought home by the scourge of recent corporate scandals, these vignettes will offer valuable wisdom for all business managers. (Mar.) (c) Copyright PWxyz, LLC. All rights reserved

Table of Contents

1. Gene A. Abbott, CEO, Abbott and Associates, Inc.: A good leader is surrounded by the right peoplep. 1
2. Daniel P. Amos, CEO, AFLAC: Treat your employees wellp. 3
3. William Bonner, President, Agora: Focus on the work itselfp. 7
4. Niranjan Ajwani, CEO, Ajwani Group of Companies: For me a great leader is an enabler and a facilitatorp. 9
5. David T. McLaughlin, Chairman, American Red Cross: Focus on issues that effect the future of the enterprisep. 11
6. A.J. Wasserstein, CEO, ArchivesOne, Inc.: Never let any relationship go stale or unmanagedp. 13
7. Chip Perry, President and CEO, Challenge the status quop. 16
8. Roy Vallee, CEO, Avnet, Inc.: Ensure your employees are successful in their careersp. 20
9. Daniel Biederman, President, Bryant Park Restoration Corp./34th Street Partnership: Reexamine conventional wisdomp. 22
10. William H. Goodwin, Jr., CEO, CCA Industries: Make good, simple, honest, and ethical decisionsp. 24
11. James M. Anderson, President, Cincinnati Children's Hospital Medical Center: Be nimble in pursuing opportunityp. 26
12. Matt Rubel, CEO, Cole Haan: Ask for their best thinking and then really listenp. 28
13. Joseph Deitch, CEO, Commonwealth Financial Network: The primary role of the leader is to do just that-to leadp. 29
14. Sanjay Kumar, Chairman and CEO, Computer Associates International, Inc.: A leader must be able to make change happenp. 33
15. Archie W. Dunham, Chairman, ConocoPhillips: You cannot go everywhere and do everythingp. 36
16. William G. Crutchfield, Jr., CEO, Crutchfield Corp.: The fundamental role of a successful leader is to achieve alignmentp. 38
17. S. Michael Joseph, CEO, DACOR Distinctive Appliances: Orient your company to a higher purposep. 43
18. Terdema Ussery, President and CEO, Dallas Mavericks: Translate your vision to everybody in the organizationp. 47
19. Salvador Diaz-Verson, President, Diaz-Version Capital Investments, LLC (DVC): Conduct your business with honorable intentionsp. 49
20. Mark DiMassimo, CEO, DiMassimo Brand Advertising: Ask questionsp. 52
21. Hurley Calister Turner, Jr., Chairman, Dollar General Corporation: Leadership is the art of human relationsp. 54
22. David A. Brandon, Chairman and CEO, Domino's Pizza: Listen to the people closest to the customers and the marketplacep. 56
23. Michael Masterson, CEO, Early to Rise: Be an impatient listener!p. 58
24. Stevan Roberts, President, Edith Roman Associates: Show them how to do it and give them credit for itp. 61
25. Ronald C. Kesselman, CEO and Chairman, Elmer's Products, Inc.: Moderate your reactions to both good and bad newsp. 63
26. Bruce T. Coleman, CEO, El Salto Advisors: Lead by examplep. 65
27. J. Darius Bikoff, Founder and CEO, Energy Brands Inc.: It's all about being passionate and intensep. 67
28. William P. Lauder, COO, Estee Lauder: Clearly state the mission and objective of the companyp. 70
29. Massimo Ferragamo, Chairman, Ferragamo USA: Select the best people for every key positionp. 72
30. Dorothy Cann Hamilton, Founder and CEO, The French Culinary Institute: Truly believe in the people you work withp. 74
31. Paul G. Garrity, Sr., CEO, Garrity Industries, Inc.: Practicep. 76
32. Michael Fleisher, CEO, Gartner, Inc.: Open, informal communication fosters teamwork and successp. 78
33. John Goodman, CEO, The Goodman Group: Intuition, intelligence, and passionp. 80
34. Ed Nusbaum, Executive Partner and CEO, Grant Thornton: Identify what makes your organization uniquep. 83
35. Ray Barton, CEO and Chairman of the Board, Great Clips, Inc.: Create a vision everyone in the organization understandsp. 85
36. Tranum Fitzpatrick, CEO, Guilford Capital Corporation (GCI): Lead from the frontp. 88
37. Irwin Simon, CEO, Hain Celestial Group: Communicatep. 91
38. Sy Sperling, Founder and President (retired), Hair Club for Men (HCM): Realize your own shortcomingsp. 93
39. Dr. Thomas F. Frist, Jr., Chairman Emeritus, HCA: Surround yourself with good peoplep. 95
40. Carleton S. Fiorina, CEO, Hewlett-Packard (HP): We have a responsibility to redefine the role of the corporationp. 97
41. Pernille Lopez, President, IKEA North America: Guide people toward the path to achieve great thingsp. 100
42. William T. Monahan, Chairman and CEO, Imation Corp.: Lead by examplep. 102
43. Dr. Ulrich Schumacher, CEO, Infineon Technologies: Dare to be differentp. 104
44. Andre L. Lynch, CEO, Ingenium Corporation: Leave room for people to risk and failp. 108
45. David A. Steinberg, CEO, InPhonic: Listen to people and make them feel like part of a teamp. 109
46. Richard A. Goldstein, Chairman and CEO, International Flavors and Fragrances, Inc. (IFF): Give people the authority to get things done, and hold them accountablep. 111
47. Charles Feghali, CEO, Interstate Resources, Inc.: Push to get things donep. 114
48. Howard R. Conant, CEO, Interstate Steel: Maintain a high level of integrityp. 116
49. Alexandra Lebenthal, CEO, Lebenthal & Associates: Be a hands-on executivep. 118
50. Roger S. Berkowitz, CEO, Legal Sea Foods, Inc.: Listen to those around you and implement the bestp. 120
51. Charles Ayres, CEO, Lehman Brothers Merchant Banking: Mutual agreement of both boundaries and consequencesp. 122
52. Leo A. Daly III, FAIA, RIBA, Chairman and President, LEO A DALY Architecture, Planning, Engineering, Interior Design: Positive interdependencep. 126
53. Guerrino De Luca, CEO, Logitech: A sense of humility is the antidote for complacencyp. 130
54. C. James Jensen, CEO, Mara Gateway Associates: People make decisions based on feelings, not factsp. 134
55. David B. Snow, Jr., President, Chairman, and CEO, Medco Health Solutions: Identify the noble cause that will drive the businessp. 136
56. John E. Rau, CEO, Miami Corp.: Think strategically about what is best for the companyp. 139
57. Atwood Collins, III, President, MidAtlantic Division, M&T Bank: Focus fueled by a passion, and commitment to consistently apply itp. 141
58. Judith Harrison Bode, former CEO, Monet: Build a team that is able to meet new challengesp. 145
59. Gary E. Costley, CEO, International Multifoods: Values are the foundation of all great leadersp. 149
60. Marc Maurer, President, National Federation of the Blind (NFB): Articulate and demonstrate an empowering philosophyp. 151
61. Sy Sternberg, Chairman and CEO, New York Life: Don't outsource your strategic thinkingp. 153
62. Robert P. Baird, Jr., President and CEO, Norelco Consumer Products, Philips Domestic Appliances North America: Strategic probingp. 156
63. Paul I. Karofsky, Executive Director, Northeastern University Center for Family Business: Be adaptablep. 161
64. Kent Kresa, Chairman and CEO, Northrup Grumman Corp.: Work for those who work for youp. 163
65. Michael D. Drexler, CEO, Optimedia International: Always encourage your staff to stretchp. 164
66. Alberto Aleman Zubieta, Administrator, Panama Canal Authority (ACP): Change constantlyp. 166
67. Patty DeDominic, CEO, PDQ Careers: Make new contacts and continue to cultivate the oldp. 169
68. Paul LaBrie, CEO, Pilotage: You can never own a customerp. 171
69. Peter A. Benoliel, CEO (retired), Quaker Chemical Corp.: Integrity, honesty, and opennessp. 173
70. Len Roberts, Chairman and CEO, RadioShack Corporation: Passion, vision, and trustp. 175
71. Charles Goldstuck, President, RCA Music Group: Make decisions decisivelyp. 179
72. Bruce Bent II, CEO, Reserve Funds: Find your own way of doing thingsp. 182
73. Audrey Oswell, President and CEO, Resorts Atlantic City: Be visiblep. 185
74. Lloyd G. "Buzz" Waterhouse, CEO, Reynolds and Reynolds: Simplify until it fits on one pagep. 187
75. Brent B. Johnson, President and CEO, Ringland-Johnson Construction Co.: Maximize strengths and moderate weaknesses of your employeesp. 189
76. Michael W. Wickham, CEO, Roadway Corporation: Hire and care for good quality people within the organizationp. 190
77. Harold M. "Max" Messmer, Jr., CEO, Robert Half International, Inc. (RHI): Quickly turn creative ideas into successful business practicesp. 192
78. Daniel Rose, Chairman, Rose Associates: Convey a compelling visionp. 197
79. Thomas C. Sullivan, Chairman, RPM International Inc.: Hire the best people you can findp. 199
80. James W. Keyes, President and CEO, 7-Eleven, Inc.: Teach!p. 203
81. Walter M. Higgins, Chairman, President, and CEO, Sierra Pacific Resources: Treat every individual with respectp. 206
82. Adrien Arpel, CEO, Signature Club A, Ltd.: Your passion is communicated to your staffp. 207
83. Stephanie Sonnabend, President, Sonesta International Hotels: Lead people the way they want to be ledp. 210
84. Jim Parker, CEO and Vice Chairman, Southwest Airlines: Be a servant leaderp. 213
85. Ron Sargent, CEO, Staples: Get your hands dirtyp. 216
86. Barry Sternlicht, Chairman and CEO, Starwood Hotles & Resorts Worldwide: Innovate or die!p. 218
87. Marcy Syms, CEO, Syms: Be as close to impartial as you can in making decisionsp. 221
88. Higinio Sanchez, CEO, Telvista: Start the day with a smilep. 223
89. Melvin J. Gordon, CEO, Tootsie Roll Industries, Inc.: Know where you want the company to gop. 225
90. Bart C. Shuldman, Chairman, President, and CEO, TransAct Technologies, Inc.: Call an "audible."p. 228
91. Steve Belkin, Chairman and CEO, Trans National Group: Value, empower, and appreciate your staffp. 230
92. Elizabeth Elting, CEO, TransPerfect Translations: Have a service orientationp. 231
93. Donald L. Evans, Secretary of Commerce, U.S. Department of Commerce: Put your trust in other people and they will trust youp. 232
94. Henrietta Holsman Fore, Director, United States Mint: One idea that changes the worldp. 234
95. Steve Wadsworth, President, Walt Disney Internet Group: There is inherent leadership in the strength of a well-organized teamp. 237
96. Michael G. Medzigian, CEO, Watermark Capital Partners, LLC: Lead by examplep. 241
97. Peter H. Soderberg, President and CEO, Welch Allyn: A highly interactive, personal approachp. 245
98. Tyler Young, CEO, WF Young, Inc.: Constantly initiate changep. 247
99. Anne M. Mulcahy, CEO, Xerox Corporation: Get the cow out of the ditchp. 249
100. Peter A.J. Gardiner, CEO, Zindart, Ltd.: Perform or Gop. 252
Conclusionp. 257
Resourcesp. 259
Indexp. 263
About the Authorp. 273