Cover image for The global diversity desk reference : managing an international workforce
The global diversity desk reference : managing an international workforce
Gardenswartz, Lee.
Publication Information:
San Francisco : Pfeiffer, [2003]

Physical Description:
xx, 479 pages : illustrations ; 25 cm + 1 CD-ROM (4 3/4 in.)
Added Author:
Format :


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HF5549.5.M5 G56 2003 Book and Software Set Non-Fiction Area

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Written by a team of experts in the field of workplace diversity, The Global Diversity Desk Reference offers a strategic approach for international organizations that want to succeed in the worldwide marketplace by maximizing the potential of all their employees. You'll discover how to increase effectiveness in managing diversity at three levels--the individual, interpersonal, and organizational. You'll also get the practical tools, concrete suggestions, and pragmatic methods you need to successfully manage a global workforce and create and align organizational systems, policies, and practices with the requirements of an international workforce.

Author Notes

Lee Gardenswartz and Anita Rowe are partners in the Los Angeles, California-based management consulting firm of Gardenswartz & Rowe. They are the authors of nine books including Managing Diversity in Health Care and Managing Diversity in Health Care Manual: Proven Tools and Activities for Leaders and Trainers, both from Jossey-Bass.

Patricia Digh 's firm, RealWork, focuses on the human, business, and societal costs of exclusion and discrimination. Her book Global Literacies: Lessons on Business Leadership and National Cultures was named by Fortune magazine as a best business book of the year 2000.

Martin F. Bennett is a principal in Bennett Consulting, a training and management consultancy that focuses on nationality, ethnicity, and spirituality in the workplace.

Table of Contents

List of Models, Tools, and Exercisesp. ix
CD-ROM Contentsp. xv
Acknowledgmentsp. xix
Introductionp. 1
Part 1 Foundations of Global Diversityp. 13
1 Beyond Diversity: What Is Culture?p. 15
Diversity: An Evolving Conceptp. 16
What Is Diversity?p. 25
Global Diversity as the Next Stepp. 32
Globalization and Diversityp. 33
Definitions of Culturep. 44
Answering Universal Problems--Differentlyp. 52
Dimensions of Culturep. 53
Valuesp. 63
Three Cultures Modelp. 65
Developing Intercultural Sensitivityp. 68
Cultural Costsp. 70
Building a Business Case for Global Diversityp. 70
Glossary of Termsp. 80
2 What Is Global Diversity?p. 90
Evolving Domestic Diversity Modelsp. 91
Six Spheres of Inclusion Modelp. 92
The Stages of Globalization: Applying a Diversity Modelp. 110
Conclusionp. 132
Part 2 Managing A Global Workforcep. 133
3 Communicating Effectively Across Culturesp. 135
Understanding the Cultural Underpinnings of Global Communicationp. 136
Dealing with Cultural Influences on Communicationp. 142
Dealing with Verbal and Nonverbal Aspects of Cross-Cultural Communicationp. 147
Judging the Effectiveness of Global Communicationp. 154
Using Interpreters in a Global Organizationp. 164
Using Translators Effectivelyp. 167
Selecting Appropriate Communication Vehiclesp. 168
Communicating in Writingp. 170
Planning and Leading Meetingsp. 175
Making Presentationsp. 178
4 Maximizing Global Teams and Work Groups for Higher Performancep. 187
Awareness: Understanding the Nature and Impact of National Culture on the Teamp. 188
The Impact of Culture on Team Performancep. 189
Challenges Surrounding National Culturep. 196
Benefits of Managing Cross-Cultural Differencesp. 197
Creating a Framework for Developing High-Performance Teamsp. 209
Enhancing Task and Relationship Functions Through Technologyp. 216
Defining Team Leadership at All Levels of an Organizationp. 229
5 Managing Conflict in an International Environmentp. 237
What Is Conflict?p. 238
The Impact of Culture on Conflictp. 246
I or Thou?p. 249
The Concept of Facep. 251
Culturally Appropriate Strategies for Resolving Conflictp. 256
Conflict as a Source of Innovationp. 270
6 Problem Solving in Global Organizationsp. 274
The Impact of Culture: Defining What a Problem Isp. 274
Acknowledging Myths and Realities of Problem Solvingp. 280
Identifying Influences on Problem Solving Across Bordersp. 285
The Importance of Organizational Culture in the Problem-Solving Processp. 287
The Three-Step Problem-Solving Processp. 307
Part 3 Developing Your Organization's Global Competencep. 313
7 Systems for Using People Effectively in Global Organizationsp. 315
Political, Social, and Economic Variablesp. 315
The Global Diversity Capability Cyclep. 327
Global Diversity Interviewing Guidelinesp. 344
Diversity and International Assignmentsp. 351
Training and Developmentp. 353
Compensation and Rewardsp. 362
Summaryp. 363
8 Managing Performance in an International Workforcep. 364
Corporate Culture Biasp. 364
A Word of Cautionp. 365
Themes for Resolving Culture and Diversityp. 365
The Five-Focus Performance Dialogue Modelp. 378
Applying Global Diversity in a Performance Management Systemp. 383
Guidelines for a Global Performance Management System (GPMS)p. 392
Performance Management as a Metaphor for Global Diversityp. 402
9 You as a Tool: Leader as a Change Agentp. 409
Change and How Different Cultures React to Itp. 409
Corporate Culture Styles and Changep. 414
Essential Change Agent Behaviorsp. 415
Steps to Help Global Employees Deal with Changep. 427
Part 4 Resources and Appendixp. 431
Resources for Managing Global Diversityp. 433
Appendixp. 447
Guide to Tools and Activities for Use in Global Organizationsp. 448
Sample Agendas for Training and Development Sessionsp. 452
Indexp. 459
About the Authorsp. 473
How to Use the CD-ROMp. 477