Cover image for Event planning : ethics and etiquette
Title:
Event planning : ethics and etiquette
Author:
Allen, Judy, 1952-
Personal Author:
Publication Information:
Etobicoke, ON : Wiley, [2003]

©2003
Physical Description:
xxi, 234 pages ; 24 cm
General Note:
Includes index.

"A prinicipled approach to the business of special event management".
Language:
English
ISBN:
9780470832608

9780470676448
Format :
Book

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GT3405 .A547 2003 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

The world of event planning can be alluring and dangerous at once-exotic locales, wining and dining, and people traveling without their spouses. In such situations the line between business and pleasure blurs and the nature of relationships gets cloudy. With a thoughtless act or a less-than-tactful word, long-lasting business relationships can be ruined forever.

Beyond that, budgets are on the chopping block and competition for business is tight. In that environment, people often cut not just financial corners, but the ethical ones, too. There's a fine line between innocent perks and inappropriate gifts or kickbacks. Event planners today must navigate a minefield of potentially sticky situations that can easily blow up in their face. Without a professional code, lines of acceptable behavior are easily crossed. And what you do personally can hurt you professionally.

Event Planning Ethics and Etiquette provides event planners with the companion they need to stay out of trouble, keep professional relationships healthy and profitable, avoid the riskier temptations of the lifestyle, and win business in a highly competitive market using ethical business practices.

Explains how to establish policies and codes of behavior, in the office and onsite at events. Offers guidelines on when it is acceptable to accept a gift, what is acceptable, and what is inappropriate. Shows how to prepare yourself, as well as your staff, for what to expect, and how to handle the unexpected with business finesse. Covers business etiquette in event planning crisis management situations. Helps you to avoid putting yourself and your company at personal and professional risk. Features real-life examples and situations, and advice on how to handle them with poise and professionalism. Includes a list of "Event Planning Do's and Don'ts." Event Planning Ethics and Etiquette will be of value to the professional event planner; to event planning suppliers and clients working with industry professionals; as well as to those in related fields, such as public relations, administrative professionals, communications; and anyone in the hospitality, culinary, and travel industry.


Author Notes

Judy Allen is highly regarded as an expert in the field of event planning. She is founder and President of Judy Allen Productions


Table of Contents

Acknowledgementsp. xi
Prefacep. xv
Part 1 Business Ethicsp. 1
Chapter 1 The Ethical Cost of Doing Businessp. 3
Event Planner and Supplier Professional Working Relationshipsp. 3
In-Office Sales Presentationsp. 6
Communication Between Planners and Suppliersp. 11
Business Mealsp. 12
Familiarization Tripsp. 15
Industry Functionsp. 18
Holiday Celebrationsp. 21
Proposals and Quotesp. 25
Event Operationsp. 37
On-Site Meetingsp. 38
Business Referralsp. 38
Confidentialityp. 41
Business Favorsp. 42
Chapter 2 Fair Competitionp. 43
Supplier-to-Supplier Ethicsp. 43
Staffp. 53
Chapter 3 Maintaining Ethical Boundariesp. 59
Business Interactions Between Event Planners and Clientsp. 59
Finding the Right Match to Do Business Withp. 63
Using Business Discretionp. 68
How to Handle Unethical Behaviorp. 70
Part 2 Business Etiquettep. 79
Chapter 4 Business Etiquette, Protocol and Entertaining: On Your Home Turfp. 81
Their Officesp. 83
In Restaurantsp. 89
Out and Aboutp. 100
Elevated Entertainmentp. 101
Out On the Townp. 102
Industry Eventsp. 103
At Homep. 105
Weekend Retreatsp. 106
Holiday Partiesp. 107
Chapter 5 Business Etiquette, Protocol and Entertaining: Out of Town or Countryp. 111
Familiarization Tripsp. 112
Site Inspectionsp. 115
Personal Travelp. 127
Part 3 Codes of Conductp. 131
Chapter 6 Codes of Conduct in the Office: Clients, Suppliers and Plannersp. 133
Chapter 7 Codes of Conduct On Site: Clients, Suppliers and Plannersp. 145
Pre-Event Meetings (Pre-cons)p. 148
On-Site Event Orchestrationp. 151
Post-Event Celebrationsp. 167
Client, Supplier and Planner Codes of Conductp. 168
Chapter 8 Codes of Conduct on Site: Event Planning Crisis Managementp. 173
Guest Safety and Securityp. 173
Event Fulfillment, Safety and Securityp. 174
ABCs of Event Planning Crisis Managementp. 176
Sample Plansp. 179
Recap of the ABCs of Event Planning Crisis Managementp. 182
Chapter 9 Event Planning Ethics, Etiquette and Essentials A-Zp. 183
Chapter 10 Event Planning Dos and Don'ts: How to Develop In-Office and On-Site Ethics and Business Etiquette Policiesp. 211
Conclusionp. 227
Indexp. 231