Planning -- Budgeting -- Control recruiting and retaining employees -- From delegating to empowering -- Coaching and counseling employees -- Performance appraisals -- Conflict management -- Disciplining and terminating employees -- Learning to listen how to speak assertively communicating upward and sideways -- How to speak without words : body language -- Written communication : print and electronic messages -- Creating followers: building teamwork -- Solving problems, making decisions -- Managing meetings -- Managing change -- Negotiation -- Time and space management -- Stress management -- Balancing work/family needs -- Networking and political know-how -- Career planning.