Cover image for The personal efficiency program : how to get organized to do more work in less time
The personal efficiency program : how to get organized to do more work in less time
Gleeson, Kerry, 1948-
Personal Author:
Third edition.
Publication Information:
New York ; Chichester : Wiley, [2004]

Physical Description:
xviii, 270 pages ; 23 cm
Format :


Call Number
Material Type
Home Location
Item Holds
HD69.T54 G58 2004 Adult Non-Fiction Popular Materials-Small Business

On Order



How to be more organized and productive at work and have more fun doing it
In the decade since the publication of first edition of this international bestseller, Kerry Gleeson's famed Personal Efficiency Program (PEP) has revolutionized the work lives of more than a half-million people worldwide. With increasing pressure to produce with far less support than at any time in the recent past, the techniques herein are more timely than ever. The program helps readers conquer the daily stream of interruptions and paperwork to manage tasks and time effectively. This Third Edition features expanded coverage of how to get more done in teams, including tips on managing multiple schedules and running more efficient meetings. It also incorporates ways to effectively use technology, helping readers make the most of the Internet, PDA's, and email to get the job done more quickly and with less effort.
Kerry Gleeson (Boca Raton, FL) is founder and CEO of the Institute for Business Technology International. IBT's client list includes GM, Texaco, Westinghouse, and Hewlett-Packard. Gleeson has been featured in the Financial Times, the Washington Post, and Success.

Author Notes

Kerry Glesson is founder and CEO of the Institute for Business Technology (IBT) International.

Table of Contents

Personal Efficiency Program: The Missing Linkp. 1
Source of the Problemp. 2
How Do We Cope?p. 3
Down to Detailsp. 3
No Longer a Missing Linkp. 4
Working with Othersp. 5
It Will Not Be Easy, But It Will Be Worth Itp. 5
Chapter 1 Do It Now!p. 7
Why the Personal Efficiency Program Worksp. 9
Start with Your Desk or Work Spacep. 11
Overcoming Procrastinationp. 12
Not Everything Can or Should Be Done Nowp. 22
Build Decisiveness into Your Work Habitsp. 22
Establish Do It Now Work Habitsp. 23
Perfectionp. 24
Disciplinep. 25
Follow-Up for Chapter 1p. 26
Chapter 2 Organize It Now!p. 27
A Soldier's Storyp. 29
Cleaning Out the Clutterp. 29
Where Does Clutter Come From?p. 30
Why Clutter Stays Therep. 31
Out of Sight?p. 31
Don't Overlook the Obviousp. 32
Start with the Basicsp. 34
Your Office Toolboxp. 34
Become Familiar with Tools As They Come on the Marketp. 37
Organizing Files--Beginning with Paperp. 37
Tips--What to Keep, Where to Keep It, and What to Throw Awayp. 46
Tips for Improving Your Paper Filing Systemp. 47
Filing and Labelingp. 48
Organizing Electronic Filesp. 49
Let the Computer Find Your Documents for Youp. 52
Organizing Shared Electronic Filesp. 54
Organizing E-Mailp. 57
Creating and Organizing Your E-Mail Address Bookp. 59
Organizing the Computer Desktop to Access Applications and Files Easilyp. 60
Organizing Other Mediap. 60
Summaryp. 62
Follow-Up for Chapter 2p. 62
Chapter 3 Do It Routinelyp. 65
Keep a Time Logp. 67
Electronic Time Logp. 69
Overcome Information Overloadp. 69
Beyond the In Basketp. 70
Batch the Routine Workp. 72
Schedule and Avoid Having to Decidep. 73
Parkinson's Law and the Allocation of Timep. 74
Blocks of Timep. 74
Batching Telephone Callsp. 75
One More Thing!p. 76
E-Mailp. 76
Paper-Mail/Memosp. 81
Searching the Internetp. 82
Readingp. 83
Weekly One-on-One Meetingsp. 84
More Effective Meetingsp. 84
Dealing with Interruptionsp. 87
Making It Workp. 89
Pitfallsp. 89
Follow-Up for Chapter 3p. 91
Chapter 4 Plan It Now!p. 93
Purpose of Planningp. 96
Planning Principlesp. 97
PEP Planning Processp. 99
Daily Planningp. 100
Weekly Planningp. 100
Shaping the Diary--A Monthly Planning Process for Senior Executivesp. 105
Project Implementation Planningp. 107
Criteria for Project Planningp. 109
Implementation Mappingp. 109
Planning on a Computerp. 112
Strategic Planningp. 113
Goalsp. 114
Personal Goalsp. 116
Valuesp. 116
Values on a Personal Levelp. 117
Visualization--What You See Is What You Getp. 119
Follow-Up for Chapter 4p. 120
Chapter 5 Follow-Up and Follow-Through!p. 123
Persistencep. 125
Forget Rememberingp. 126
Preoccupation and Timep. 127
Organize Efficient Follow-Up Systemsp. 127
Work Groupsp. 135
Follow-Up and Delegationp. 136
Delegation--Using Your Electronic Toolsp. 137
Exceptions to the Rulep. 138
Back Up Your Systemsp. 139
Make Follow-Up Part of the Work Processp. 139
Follow-Up for Chapter 5p. 140
Chapter 6 Do It Right, Now!p. 143
The Origin of PEPp. 145
Why Qualityp. 147
Kaizenp. 147
PEP--A Practical Tool for Quality Improvementp. 148
4Sp. 149
Identifying Your Customers and Their Needsp. 149
Benchmarkingp. 150
Focus on Preventionp. 151
Project-by-Project Improvementp. 151
Continuous Changep. 151
Quality and Team Effectivenessp. 152
PEP and Reengineeringp. 152
Reengineering and Technologyp. 154
Follow-Up for Chapter 6p. 156
Chapter 7 Do It Now!--From Wherever You Are!p. 157
What Is the NGWp. 159
Evolving Work Environmentsp. 159
Company Issuesp. 164
Is Your Company Considering a Next Generation Workplace?p. 164
Management's Role in a Successful Move--Leadershipp. 170
The Missing Link--Proper Equipment to Support the NGW Initiativep. 171
Moving to the NGWp. 172
PEP and the Move to the NGWp. 172
PEP and the Move Processp. 173
The Key to Success--Structural Consistency of Information Organizationp. 174
Remember: Information Loses Value in Timep. 176
Molecules or Electrons? One--Not Bothp. 176
Key Elements for a Successful Movep. 177
Advantages of the PEP Move Processp. 183
Rules to Help You Movep. 184
Working within the NGWp. 185
Welcome to Working in the NGW Worldp. 185
Managerial and Support Effectivenessp. 185
Common Issues Faced Working in the NGWp. 186
Work Issues in the NGW Home Officep. 196
Work Issues in the NGW Mobile Officep. 199
Attention--Notebook Users: A Word of Cautionp. 200
Final Thought--There Are No Dumb Questionsp. 200
Follow-Up for Chapter 7p. 201
Chapter 8 Be a Do It Now Managerp. 205
Management by Walkaboutp. 207
An Example of MBWAp. 210
Why MBWA Worksp. 211
Face-to-Face Communicationp. 211
Follow-Up Methodp. 212
Delegationp. 213
What Does a Do It Now Manager Do?p. 213
Concentrate on the Process of Workp. 213
Building Teamsp. 214
Don't Be Tied to the Deskp. 214
Start with Yourselfp. 215
Electronic Tools to Enhance MBWAp. 215
MBWA in an Alternative Officep. 216
Closing Thoughts on MBWAp. 217
Follow-Up for Chapter 8p. 218
Chapter 9 Organizing the Team to Act Now!p. 219
Surveying for Areas of Potential Improvementp. 222
Establishing Common Platforms and Standardsp. 223
Document Controlp. 224
Shared Softwarep. 226
Task Managementp. 229
Managing Complex Activities--Project Planningp. 232
Contact List/Address Bookp. 233
Company Intranetp. 234
Don't Overlook Low-Tech Solutionsp. 235
Initiating Project Groupsp. 236
Follow-Up for Chapter 9p. 238
Chapter 10 Maintain It Nowp. 239
Entropyp. 241
Maintenance and the Work Cyclep. 242
Make It Easyp. 243
Should You Be Maintaining It in the First Place?p. 244
Maintenance and Do It Nowp. 244
Make Maintenance a Habitp. 245
The 21-Day Challengep. 245
Maintenance of Common Filesp. 247
Maintenance and Travelp. 247
Preventive Maintenancep. 248
Maintenance and Continuous Improvementp. 248
Periodic Catch-Upp. 249
Minimum Maintenancep. 250
What to Do When It All Goes to Potp. 250
Follow-Up for Chapter 9p. 251
Epilogue: Just One New Habitp. 253
Appendix A Meeting Improvements Checklistp. 254
Meeting Preparationsp. 254
Chairpersonp. 254
Assistantp. 255
Participantsp. 255
Appendix B Time Stealersp. 256
Meeting Time Stealersp. 256
Phone Time Stealersp. 256
Poor Delegationp. 257
Irresolute Managerp. 257
Poor Communicationsp. 257
Poor Decision Makingp. 258
Lack of Systematic Workingp. 258
Computer Malfunctionsp. 259
Appendix C Recommended Readingp. 260
Indexp. 262
About the Institute for Business Technologyp. 268