Cover image for Managing airports : an international perspective
Managing airports : an international perspective
Graham, Anne.
Personal Author:
Publication Information:
Oxford ; Boston : Butterworth-Heinemann, 2001.
Physical Description:
xvi, 240 pages : illustrations ; 25 cm
Electronic Access:
Publisher description
Format :


Call Number
Material Type
Home Location
Central Library TL725.3.M2 G735 2001 Adult Non-Fiction Central Closed Stacks

On Order



'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry. It analyses the trends towards privatisation and globalisation, which are fundamentally changing the nature of the industry.
'Managing Airports':
* considers the key airport management issues related to economic performance and service provision within the context of the industry's wider developments
* assesses the relationship between the airport customer and the role of airport marketing
* systematically considers the impacts that airports have on the surrounding community and the associated planning implications
* places emphasis on the commercial and planning areas at strategic level, rather than the operational and technical aspects
* contains several airport examples and case studies from all over the world to aid understanding of the key topic areas - putting them in a practical context
Airport case studies include those from: BAA, Vienna, Aer Rianta, Amsterdam,Australia and the USA.
Revised second edition which reflect huge changes in airports management today in the light of disasters such as 9/11
Comprehensive text which considers all the key economic, marketing and planning issues related to airport management
International case studies

Table of Contents

The changing nature of airports
Airport economics and performance benchmarking
Service quality and its measurement
The airport-airline relationship
The provision of commercial facilities
The role of airport marketing
The economic impact of airports
The environmental impacts of airports
Future prospects

Google Preview