Cover image for How to measure human resources management
How to measure human resources management
Fitz-enz, Jac.
Personal Author:
Third edition.
Publication Information:
New York : McGraw-Hill, [2002]

Physical Description:
x, 351 pages : illustrations ; 24 cm
General Note:
Includes index.
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HF5549 .F555 2002 Adult Non-Fiction Non-Fiction Area

On Order



Is it cost-effective to add staff in a given area? Does a training program have a positive impacton costs and sales? In this era of increasing cost and budget justification, HR managers are under increasing pressure to measure performance, defend their budgets against outsourcing, and even to justify their own existence. This text provides a quantifiable method for accurately measuring the productivity of all major personnel functions. This allows the HR manager to communicate with senior management in the quantitative business language senior management understands. It also helps HR Managers make tough decisions ranging from how many additional staff people to hire, and how much to spend on a training program.

Author Notes

Jac Fitz-enz is an internationally recognized authority on human resource management and is the pioneer of the field of human capital benchmarking and performance measurement. In 1977, Dr. Fitz-enz founded Saratoga Institute, which today publishes one of the world's largest databases of human capital metrics, the Human Capital Benchmarking Report. He has authored five books on human capital management. Dr. Fitz-enz previously held senior human resource posts at major technology and financial services companies in the United States
Barbara Davison is Principal Consultant with Saratoga Institute. She worked with Dr. Fitz-enz on the original research and development of HR metrics. Ms. Davison has held several director-level HR positions at Motorola and ARA

Table of Contents

Preface to the Third Editionp. vii
Prologue: The Long Road to Todayp. 1
Part I Why Measure Human Resourcesp. 5
1. The New Human Resourcesp. 7
2. Trends in Human Resourcesp. 13
3. Designing a Measurement System That Worksp. 21
4. If You've Never Measured HR Before ...p. 35
Part II How to Measure Hiring and Staffingp. 43
5. Measuring Workforce Planningp. 45
6. Measuring Recruitingp. 57
7. Keeping Management (Your Customer) Satisfied with the Hiring Processp. 79
Part III How to Measure Compensation and Benefit Valuesp. 109
8. Compensation: Connecting It to Revenues and Expensesp. 113
9. Benefits: Measuring Plan Effectivenessp. 141
Part IV How to Measure Training and Development Valuesp. 157
10. e-Learning: Distance and Self-Paced Learning Measuresp. 159
11. Knowledge Management: Linking with Organizational Learningp. 165
12. Leadership and Management Development: Measuring the Effectp. 175
13. Career Management: Tracking the Valuep. 201
14. Organization Development: Measuring the Business Outcomep. 211
Part V How to Measure Employee Relations and Retention Programsp. 231
15. Orientation and Counseling: Measuring Connections and Costp. 233
16. Absenteeism and Turnover: Understanding Costs and Reasonsp. 255
17. Labor Relationsp. 275
Part VI e-HR: Moving HR to the Webp. 283
18. Workforce Analytics: Supporting Business Decisionsp. 289
19. Communication: Reporting Outcomes and Trendsp. 307
Part VII How to Measure Alternative Methods' Valuep. 315
20. Outsourcing and Call Centers: Assessing the Valuep. 318
21. Employee Self-Service: Gauging Effectivenessp. 329
Epilogue: Where HR Goes from Here--Prospects, Problems, and Payoffs in the Twenty-First Centuryp. 335
Indexp. 339