Cover image for Empowering your library : a guide to improving service, productivity, and participation
Empowering your library : a guide to improving service, productivity, and participation
Christopher, Connie.
Personal Author:
Publication Information:
Chicago : American Library Association, [2003]

Physical Description:
x, 75 pages ; 28 cm
The case for empowerment in libraries -- The learning organization -- What about motivation? -- Excellent communication -- Creating shared vision and trust -- The manager's role -- Interpersonal and team skills -- Emotional intelligence -- Empowered library leadership.
Format :


Call Number
Material Type
Home Location
Item Holds
Z682 .C55 2003 Adult Non-Fiction Central Closed Stacks-Oversize

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Whether working to empower individuals, teams or the whole library, these guidelines make possible effective management of scarce resources--time, people, and money. They also help enhance your team's morale, innovation, continuous improvement, and customer service--the building blocks for funding libraries' vital and ongoing role in their communities.

Reviews 2

Booklist Review

The major premise of this book is that as libraries try to remain major sources for information in the future, they need to focus on their staff. The author argues that every staff member has a stake in the library's future and suggests ways to use the talents of and energize all employees. Suggested strategies are practical-- how to motivate, communicate, and build leaders. In particular, the book suggests ways to overcome resistance to change and to encourage risk taking. The guidelines on developing emotional intelligence, tables of best practices, and checklists to gauge mastery of motivational skills will be helpful to department heads as well as library administrators. The book should help libraries achieve the enhanced staff morale and customer service that lead to community support.-- RBB Copyright 2003 Booklist

Library Journal Review

Christopher (learning systems manager, Multnomah Cty. Lib., Portland, OR) shares solid advice and techniques for empowering library staff to maintain a competitive edge over other information providers. Beginning with her rationale that empowered employees fully realize their potential, Christopher proceeds with other sound reasons for achieving a motivated staff, namely the increased competition for funds, customers, staff, and professional librarians. Nicely integrating into the principles of librarianship the main ideas found in Peter Block's The Empowered Manager and Peter Senge's The Fifth Discipline, as well as the well-known motivation principles of Abraham Maslow, Frederick Herzberg, and Douglas McGregor, Christopher also covers active listening as the building block of effective communication, creating shared vision and trust, defining the role of a library manager in an empowered library, developing team skills, and growing emotional intelligence. Her wrap-up chapter on empowered library leadership succinctly connects with Daniel Goleman, Richard Boyatzis, and Annie McKee's successful Primal Leadership. This super blend of classic and current effective business leadership concepts is highly recommended for all library leaders.-Dale Farris, Groves, TX (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.