Cover image for High tech, high touch : library customer service through technology
High tech, high touch : library customer service through technology
Jurewicz, Lynn.
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Publication Information:
Chicago : American Library Association, [2003]

Physical Description:
viii, 142 pages ; 25 cm
Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- Online meeting room reservations -- Portals, gateways & directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Standalone services : bookmarklets, proxy servers, and electronic reference -- Marketing Web-based library services.
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Z674.75.I58 J87 2003 Adult Non-Fiction Central Closed Stacks

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To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This work shows you how to learn how and why to empower the library and its teams.

Reviews 1

Library Journal Review

Jurewicz (director, Mooresville PL, IN) and Cutler (president, E*vanced Solutions) explore ways in which technology can and is being used to provide enhanced customer service to library patrons. As technology becomes more pervasive and library users become more comfortable with it, their expectations of library services provided through technology grow. Jurewicz and Cutler ask the question many librarians have to answer: Can these electronic library services be created in-house or should we purchase them from a vendor? The authors profile a grant-funded project they worked on together to develop an email alerting service that notified library users of new books and upcoming events. The system allows users to preselect authors or subject areas they are interested in and then sends them email notifications when new materials are added or library programs occur. The authors also explain how this system can be expanded to manage library events and meeting rooms. For those libraries that do not have in-house development resources, links to commercial products are also included. The book also presents a discussion of portals, gateway, and directories and how these technologies can be used to provide better customer service. This interesting guide covers a wide range of technologies in a limited amount of space. Much of the discussion is focused on public libraries but could be useful for smaller academic libraries as well.-Tim Daniels, Lib. & Info Ctr., Georgia Inst. of Technology, Atlanta (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.