Cover image for The library's continuous improvement fieldbook : 29 ready-to-use tools
The library's continuous improvement fieldbook : 29 ready-to-use tools
Laughlin, Sara, 1949-
Personal Author:
Publication Information:
Chicago : American Library Association, [2003]

Physical Description:
ix, 133 pages : illustrations ; 28 cm
Format :


Call Number
Material Type
Home Location
Item Holds
Z678 .L34 2003 Adult Non-Fiction Central Closed Stacks-Oversize

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Using these continuous improvement tools, mapped to the specific out-comes needed, your library team will consistently add value to its community, make a difference to customers, and improve services. The material for this book grew out of the co-authors' work over the past three years with the Indiana Continuous Improvement Initiative, a new approach to library planning and management that incorporates systems thinking models, sponsored by the state's Library Federation.

Reviews 1

Library Journal Review

In order to continue to provide an ever-growing set of standard resources in a world of diminishing funds, many libraries are looking for creative ways to allocate resources and provide the maximum return on time and dollars spent. Some are exploring decision-making tools and strategies that are used by business and industry. In 2001, authors Laughlin, Denise Shockley, and Roy Wilson, who combine many years of successful librarianship, partnered with 19 public libraries to apply W. Edward Deming's theories of continuous quality improvement, in the form of "continuous improvement tools" as a way to help libraries rethink the ways in which they make decisions and manage the business of librarianship. Their book presents 29 tools (from affinity diagrams and brainstorming to Gantt charts and histograms) arranged by chapter; each chapter contains the tool, an explanation of how to use the tool, a success story of how the tool was applied in a library, and a "Hints, Cautions, and Tricks" section. Each tool is well defined and the instructions are easy to follow. This great resource is recommended for all libraries.-Tim Daniels, Lib. & Info Ctr., Georgia Inst. of Technology, Atlanta (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Forewordp. v
Prefacep. vii
Acknowledgmentsp. ix
Overview of Continuous Improvementp. 1
Choosing the Right Tools for the Taskp. 4
Tools for Continuous Improvement
Affinity Diagramp. 7
Agendap. 11
Brainstormingp. 15
Cause Analysisp. 21
Cause-and-Effect Diagramp. 25
Charterp. 28
Check Sheetp. 33
Consensogramp. 37
Criteria Rating Scalep. 40
Fishbowlp. 45
Flowchart: Deploymentp. 49
Flowchart: Top Downp. 54
Force Fieldp. 59
Gantt Chartp. 64
Group Normsp. 66
Histogramp. 69
Multivotingp. 74
Nominal Group Techniquep. 77
Operational Definitionp. 81
Pair and Sharep. 84
Paired Comparisonp. 87
Pareto Chartp. 91
Parking Lotp. 94
Plus/Deltap. 97
Process Behavior Chartp. 103
Run Chartp. 111
Scatter Diagramp. 115
Visual Synecticsp. 119
Why-Whyp. 122
Using the Tools in a Continuously Improving Libraryp. 125
Glossary of Continuous Improvement Termsp. 130
Further Readingp. 131