Cover image for The haves and the have nots : the abuse of power and privilege in the workplace-- and how to control it
The haves and the have nots : the abuse of power and privilege in the workplace-- and how to control it
Hornstein, Harvey A., 1938-
Personal Author:
Publication Information:
Upper Saddle River, NJ : Financial Times/Prentice Hall, [2003]

Physical Description:
xxiv, 177 pages ; 24 cm.
Format :


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HD57.7 .H678 2003 Adult Non-Fiction Non-Fiction Area

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Illuminating the organzational tendency to treat executives preferentially, this text demonstrates exactly how these patterns undermine organizational success, and offers practical solutions for preventing and solving the problem.

Author Notes

DR. HARVEY A. HORNSTEIN has served as Professor in the Department of Social and Organizational Psychology at Columbia University for over 30 years, including nine years as Chair of the graduate training program in psychology at Columbia's Teachers College. He has consulted with executives in 15 countries, in industries including technology, banking, insurance, air travel, chemicals, and entertainment.

His eight books include Cruelty and Kindness: A New Look at Aggression and Altruism , Managing Human Forces in Organizations , Managerial Courage: Revitalizing Your Organization Without Sacrificing Your Job , and Brutal Bosses and Their Prey: How to Identify and Overcome Abuse in the Workplace .

Table of Contents

Prefacep. xv
Introductionp. xix
1 Messages from Bosses to Employees: Arrogance and Alienation in Organizationsp. 1
Above and Beyond Job Descriptionsp. 4
Identification's Futurep. 6
Doing More with Lessp. 6
Going Globalp. 8
Outsourcingp. 9
Employing Generation Xp. 10
Managing Us versus Managing Themp. 11
Mistaking What for Howp. 15
Moving Toward We: The Three Rs of Work Lifep. 17
2 The First R--Rewards: Compensating Privilegep. 23
More Than Moneyp. 24
Compensating Privilegep. 27
Privileges, Profits, and Shareholder Interestp. 32
Bonuses for Bunglingp. 38
Recruitment and Retentionp. 41
What's Fair?p. 42
Rewarding Wep. 44
3 The Second R--Respect: Working with Authorityp. 53
We Rulesp. 55
Micromanagingp. 57
The Boss Clubp. 60
It-Is-All-Businessp. 61
The Issue Is Displacement, Not Unemployment, Stupid!p. 65
Sacrificing Themp. 70
With All Due Respectp. 72
Communicationp. 75
Organization Support--Plans for Training and Educationp. 77
Exploration of Alternativesp. 78
4 The Third R--Recognition: Voice Lessonsp. 85
Voice and Productivityp. 88
Voice and Work Relationshipsp. 91
Voice and Employee Well Beingp. 92
Voice Recognitionp. 93
Voice and Informationp. 94
Voice and the Freedom to Actp. 95
Voice and Directionp. 98
Not Voice Alonep. 100
Charisma and Voicep. 101
5 What Money Can't Buy, and How to Buy It: Changing Bosses' Messagesp. 107
Managing the Three Rs: Rewardsp. 109
Managing the Three Rs: Respectp. 113
Managing the Three Rs: Recognitionp. 122
6 Bonds of We, Barriers of They: Binding Fracturesp. 133
Promotive Tensionp. 133
We Are Betterp. 138
Employee Theftp. 139
We-Boosting: Elevating Our Status by Diminishing Theirsp. 140
7 Affirming Employees: To Us from Themp. 145
Affirm Employees as Contributorsp. 146
Affirm Employees as Workersp. 151
Affirm Employees as Members of Outside Groupsp. 155
Affirm Employees as Individuals with Physical and Psychological Needsp. 158
Paternalism: Making Them into Our Burdenp. 160
What We Guaranteesp. 161
Indexp. 169