Cover image for Communication miracles at work : effective tools and tips for getting the most from your work relationships
Title:
Communication miracles at work : effective tools and tips for getting the most from your work relationships
Author:
Gilbert, Matthew.
Personal Author:
Publication Information:
Berkeley, Calif. : Conari Press, [2002]

©2002
Physical Description:
viii, 246 pages ; 18 cm
Language:
English
Contents:
Workplace cultures -- Why am i so mad? -- The gender factor -- Getting along with co-workers -- Communicating up and down the ladder -- Treating customers as human beings -- Working in groups -- What the best companies are doing -- Who do you want be?.
ISBN:
9781573248020
Format :
Book

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Call Number
Material Type
Home Location
Status
Central Library HD30.3 .G527 2002 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

Communication Miracles at Work is about experiencing breakthrough moments of connectedness and understanding with co-workers, managers, staff members, and clients. Developed out of Matthew Gilbert's experience as an employee, communication consultant, manager, and facilitator, Communication Miracles at Work will help readers develop effective communication and relationship-building skills for achieving workplace harmony.

Topics include the "corporate culture" and how it enhances or hinders the ability of people to get along, the role of stress in ineffective communication, issues of gender in talking and listening, and how to use good communication in everyday situations. Readers are carefully guided toward seeing their own personal obstacles around communicating and are given effective tools on how to make almost any workplace encounter an opportunity for personal and spiritual growth.

This book is for anyone who wants to have a better day-to-day experience at work, reaching out to people wherever they are on the corporate ladder, from those just entering the workforce to more experienced workers to managers and CEOs.


Table of Contents

BJ Gallagher
Forewordp. vii
Introductionp. 1
Chapter 1 Workplace Culturesp. 7
Chapter 2 Why Am I So Mad?p. 27
Chapter 3 The Gender Factorp. 51
Chapter 4 Getting Along with coworkersp. 77
Chapter 5 Communicating Up and Down the Ladderp. 109
Chapter 6 Treating Customers as Human Beingsp. 145
Chapter 7 Working in Groupsp. 171
Chapter 8 What the Best Companies Are Doingp. 195
Chapter 9 Who Do You Want Be?p. 219
Resourcesp. 231
Acknowledgmentsp. 241
Indexp. 243
About the Authorp. 247

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