Cover image for Technology best practices
Technology best practices
Spencer, Robert H.
Personal Author:
Publication Information:
Hoboken, NJ : J. Wiley, [2003]

Physical Description:
iv, 308 pages : illustrations ; 26 cm.
Added Author:
Electronic Access:
Table of contents
Format :


Call Number
Material Type
Home Location
Item Holds
T49.5 .S675 2003 Adult Non-Fiction Central Closed Stacks

On Order



Offers access to web site containing sample planning templates, contingency plans, policies, annual inventory worksheet, and Help Desk. Includes strategic technology planning, and managing and training techniques Shows how to apply technology tools to improve business.

Author Notes

ROBERT H. SPENCER, PhD, is President of Network Management Group, Inc., Florida. He is a nationally recognized consultant, writer, and educator. He is a widely published futurist and speaker on the subject of technology in business.
RANDOLPH P. JOHNSTON is Executive Vice President, Network Management Group, and Executive Vice President of K2 Enterprises. He has twenty-five years′ management and technology consulting experience and speaks on many topics. He has been a quiet influence in the development of the technology underlying personal computers, local area networks, and accounting software.

Table of Contents

Prefacep. iv
1. Why Technology Best Practices?p. 1
2. Technology Planning Best Practicesp. 7
3. Policy and Procedures Best Practicesp. 49
4. Business Contingency Planningp. 89
5. Managing Technology Best Practicesp. 119
6. Managing Information Technology Staff and User Educationp. 165
7. Software Selection and Maintenance Best Practicesp. 197
8. Hardware Selection and Maintenance Best Practicesp. 213
9. Network Communications Best Practicesp. 249
10. Network Management and Security Best Practicesp. 269
11. Remote Technology Best Practicesp. 281
12. Emerging Technology Best Practicesp. 297
Indexp. 303